Babs
Trenton,#2UPDATE EX-employee responds
Wed, April 11, 2007
Dear Steve: I once was an employee of this company as a representative. Representatives make no decisions. In my division (not claims), underwriters made all decisions about how to follow-up, what to request, and wha decisions are made. I suspect claims has decision-makers that keep records which could be of assistance to you. You need to know that all conversations are recorded at all times and are kept indefinitely. You need to know that the computer records are detailed so actions recommended, etc. are also on the computer. You might want to check with the NJ Department of Insurance and Banking to see what records you can access with a written request.