- Report: #125958
Complaint Review: Neumann Homes - Warrenville Illinois
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Neumann Homes
4335 Warren Parkway Warrenville, 60555 Illinois, U.S.A.
Phone:
630-281-2000
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Neumann Homes Ripoff, horrible customer service, won't refund money Warrenville Illinois
We signed a contract with Neumann Homes in July 2004. The house was supposed to be done in mid-January 2005. It's Jan 5th now, and they haven't broken ground yet.
Their contract gives them a way out of everything. They could take 2 years to build your house, as long as they had an excuse.
They've given us the run around on everything, blaming the road contractors and the weather (the weather was fine until today). We've called numerous people from VP's to Sales Reps and we've sent letters to at least 5 people in the company, along with emails. No one will reply or call us back.
The customer service is horrible. One of the words on their brochure is TRUST. The also say it's a "Neu" experience...well it sure is. Our first builder was awesome.
From what I've read from others, I don't want them throwing up our new house in 80-90 days so we get inferior work on top of the delay.
We are stuck in temp housing waiting for them to dig a hole in the snow. We just want our earnest money back so we can find a place to live.
Kim
Frankfort, Illinois
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Their contract gives them a way out of everything. They could take 2 years to build your house, as long as they had an excuse.
They've given us the run around on everything, blaming the road contractors and the weather (the weather was fine until today). We've called numerous people from VP's to Sales Reps and we've sent letters to at least 5 people in the company, along with emails. No one will reply or call us back.
The customer service is horrible. One of the words on their brochure is TRUST. The also say it's a "Neu" experience...well it sure is. Our first builder was awesome.
From what I've read from others, I don't want them throwing up our new house in 80-90 days so we get inferior work on top of the delay.
We are stuck in temp housing waiting for them to dig a hole in the snow. We just want our earnest money back so we can find a place to live.
Kim
Frankfort, Illinois
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
Mary
St. Charles,Illinois,
U.S.A.
We had similiar problems
#2Consumer Suggestion
Fri, January 28, 2005
We had signed with Neumann homes in 03/03, we just moved in 11/04. Yes! You read that correctly. My advice is to check your home as often as possible once the ground is dug. Put everything in writing, everything!! If anything is verbal, follow up with a note. By the time we signed on our home, we had 5 front porches, 2 staircases, 2 fireplace mantels, bad thresholds on carpet, wrong colors in the bathroom, hole in the master closet (during construction). Siding falling off on all sides of the house. kitchen cabinets are awful. I could go on. Our 45 day walk through, they cut into our ceiling because of bad plumbing. We have cold air coming in from our electrical outlets,which we were told today, that there is nothing they can do. It goes on and on. Customer service is awful. We had one employee, who actually made a difference, which we still rely on. That is it, out of the whole company. During this I was pregnant, and we were newlyweds. Everytime we would go to the house, the stress was so great. It was crazy. We had to realize we chose the wrong builder, which we still feel.
