- Report: #29194
Complaint Review: Netflix.com - Los Gatos California
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Netflix.com
970 University Ave. Los Gatos, California, U.S.A.
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Netflix.com ripoff compounded by the biggest blow-off by a customer service rep Los Gatos California
I'm a member of Netflix.com, and have been for 11 months. The first 9 months were fine. I was happy. The movies came, even if they were a little slow, which I understood because, hey, it's from San Jose and I'm on the East coast. I had a couple of DVDs that skipped terribly, but they were good at replacing those. No problems.
Then they opened the warehouse in Flushing, NY and things became weird. Within a month, they had not received 2 DVDs, and I hadn't received 1 - so, that's 3 lost altogether. The weird thing is that 2 of the movies were the same title, and I was getting all my 'art-house' films fine, but none of my more 'popular' titles were getting through. Shorter shipping time, all right, but at a 50% rate of loss.
When I became worried about this rate of loss, I contacted customer service, because they do warn about suspension of account if too many DVDs are reported as lost. I wanted them to know that I was worried about the loss and I didn't want to be liable for them. Neither did I want to pay for DVDs I didn't have and returned in good faith, either when I'm going to cancel my membership or just to keep me off this mysterious suspension list.
Netflix emailed me back within a couple of days saying I ought to contact the USPS and then get back to them with the results. I did, but then asked again if I was liable and what specific things was Netflix going to do this with information I had gotten from the USPS and what were they doing to about the situation. They replied that I wasn't liable now, but they do reserve the right to 'investigate' and the answers to my questions were none of my business. What's up with that?
Mya
Syracuse, New York
Then they opened the warehouse in Flushing, NY and things became weird. Within a month, they had not received 2 DVDs, and I hadn't received 1 - so, that's 3 lost altogether. The weird thing is that 2 of the movies were the same title, and I was getting all my 'art-house' films fine, but none of my more 'popular' titles were getting through. Shorter shipping time, all right, but at a 50% rate of loss.
When I became worried about this rate of loss, I contacted customer service, because they do warn about suspension of account if too many DVDs are reported as lost. I wanted them to know that I was worried about the loss and I didn't want to be liable for them. Neither did I want to pay for DVDs I didn't have and returned in good faith, either when I'm going to cancel my membership or just to keep me off this mysterious suspension list.
Netflix emailed me back within a couple of days saying I ought to contact the USPS and then get back to them with the results. I did, but then asked again if I was liable and what specific things was Netflix going to do this with information I had gotten from the USPS and what were they doing to about the situation. They replied that I wasn't liable now, but they do reserve the right to 'investigate' and the answers to my questions were none of my business. What's up with that?
Mya
Syracuse, New York
