- Report: #40927
Complaint Review: netflix - Internet
-
Author Not Confirmed
Why?
netflix
netflix.com Internet, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
NETFLIX DOESN'T DELIVER Rip-off Internet
I've been a member of netflix.com since November 2002. I was fairly happy with their service in the beginning, but as time went on the quality of their service has deteriorated gradually.
They simply do not deliver what they promise!!
Here are some examples:
In the beginning, they used to process shipments quite quickly. When they received a movie back from me, they would ship a new one the same day. Now there is a usual delay of 1-2 days between the receipt of the movie from me and the shipment of a new movie. This is when the status says "available now."
I'm beginning to suspect that they have a sophisticated database tracking system that does the following:
1. For the new members, the shipment gets a higher priority. As time goes on, they downgrade the shipment of existing members so that they can give good "first impression" to the new members. It may be an effective marketing gimmick for some, but an unethical one.
2. Customers are profiled by how many movies they rent per given period. If a customer gets too many movies, they get a low shipment priority. This may explain the usual, mysterious delays between the receipt and the shipment of DVDs. This makes sense because they already got paid flat fees from customers. The only cost they can control at this point is the number of shipment of the DVDs. The less DVDs they ship out, the less money they spend on postage.
All popular new release and most popular titles have "short wait" to "very long wait" status, meaning I have to wait up to 4 months to get a movie. This is an outrage. I have a list of about 30 movies in my queue. All the new release or popular classics are in "wait" status. As a result, I end up getting movies that are either flops or some esoteric foreign movies. Incidentally, these movies are widely available at a local public library at no charge with no waiting list (since they're not very popular). So what's the point of getting those unpopular movies from netflix when I can get them from the local library?
In summary, netflix.com does not deliver!!
Cliff
Kent, Washington
U.S.A.
They simply do not deliver what they promise!!
Here are some examples:
In the beginning, they used to process shipments quite quickly. When they received a movie back from me, they would ship a new one the same day. Now there is a usual delay of 1-2 days between the receipt of the movie from me and the shipment of a new movie. This is when the status says "available now."
I'm beginning to suspect that they have a sophisticated database tracking system that does the following:
1. For the new members, the shipment gets a higher priority. As time goes on, they downgrade the shipment of existing members so that they can give good "first impression" to the new members. It may be an effective marketing gimmick for some, but an unethical one.
2. Customers are profiled by how many movies they rent per given period. If a customer gets too many movies, they get a low shipment priority. This may explain the usual, mysterious delays between the receipt and the shipment of DVDs. This makes sense because they already got paid flat fees from customers. The only cost they can control at this point is the number of shipment of the DVDs. The less DVDs they ship out, the less money they spend on postage.
All popular new release and most popular titles have "short wait" to "very long wait" status, meaning I have to wait up to 4 months to get a movie. This is an outrage. I have a list of about 30 movies in my queue. All the new release or popular classics are in "wait" status. As a result, I end up getting movies that are either flops or some esoteric foreign movies. Incidentally, these movies are widely available at a local public library at no charge with no waiting list (since they're not very popular). So what's the point of getting those unpopular movies from netflix when I can get them from the local library?
In summary, netflix.com does not deliver!!
Cliff
Kent, Washington
U.S.A.
1 Updates & Rebuttals
Susan
austin,Texas,
U.S.A.
Sorry But I disagree
#2Consumer Comment
Sat, January 11, 2003
Well for starters....you state you joined Netflix in Nov of 2002....that is not even 2 1/2 months ago.....not a very long time to make an observation...... But be that as it may...I have been a member of netflix since september of 2000.....I have no problem at all in getting a speedy delivery of items and am quite satisfied with the service. it used to be that the dvds had to go back to California...but Now Netflix has a shipping warehouse located down in houston......I can actually mail the dvds BACK on a thursday.......see that they recieved them usually on saturday and will often recieve my next dvds that following tuesday. On new Releases...I will find I often get the dvd the day BEFORE they even are being sold at the store...( examples are austin powers goldmember, MIB2, Lord of the Rings etc).... I have had two instances in the more then 2 1/2 years where a shipped dvd was lost in the mail going back to netflix....but considering they DONT charge me for that and will withing the same day of my notifying them that I shipped it back go ahead and send me my next dvd I certainly cannot complain. I also only pay $21 a month for 4 dvds ( which was the standard back when I joined...now I think you only get 3 for that price)..... But in any case we are well satisfied...the "only" complaint I have is that it used to be when you rented a dvd that was more then one dvd ( like special editions with a second dvd showing extra features) you got it with the movie.....now you have to use 2 slots to get the extra dvd.....but its usually not that big of a deal. ( btw I am sure the poster simply messed up his/her join date...as nov 2002 is not much time to evaulate a monthly service....I am sure perhaps they meant nov 2001) thanks!
