- Report: #1363168
Complaint Review: Net 10 Wireless - Internet
Reported By:
Patricia -
Newville, Pennsylvania, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Net 10 Wireless
Internet, USA
Web:
http://www.net10.com/contact.jsp?nextPage=contact.jsp&task=contact
Categories:
Business Rating:
(0)
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Net 10 Wireless Junk phone, recycled phone #, bad customer service, no refund no service no help Miami Florida Internet
Purchased NEW Lucky LG phone from Rite Aid - tried to activate, Net 10 would only give me $80/mth plan even though box said service was $35. Loaded minutes from provider and then activated at $35. Phone was for my mother in TX. # assigned was apparently reused - she received calls from people in 15 different states wanting $$$. She tried to call out - phone kept cutting out every two minutes.
Called Net 10 - idiot CS person told me to have her text a # and reset phone - when I asked how that would fix 1/2 the country calling her (people she doesn't know). She just said she couldn't fix that?! Then she gave me a lecture about swearing because I called it a crap phone and crappy phone service.
No refund, no option of another phone. Net 10 used to be good, I had their service for 10 yrs. Not sure what's happened but they are just down the toilet and I don't recommend them to anyone.
2 Updates & Rebuttals
Too little too late
#2Author of original report
Sat, May 27, 2017
Don't need the phone anymore - mother passed away a month ago. I'm done with Net 10 - won't go back, am happy where i am now. Unless you intend to refund all the $ I paid - I am not going to waste time calling. After all the crap I went through, I doubt very much that's going to happen, so don't wait to hear from me.
Pat Newville PA
TF01
Florida,USA
Net 10 Wireless Junk phone, recycled phone #, bad customer service, no refund no service no help Miami Florida Internet
#3UPDATE Employee
Fri, May 26, 2017
Hi Patricia,
I work with NET10 Wireless. We are very sorry for the trouble you've been through. We are looking forward to be able to assist you further. Please allow us to help you. You can contact us through chat at http://bit.ly/2gQCmUz?caseId=41023. Thank you.
Mellannie
NET10 Wireless
