- Report: #1379646
Complaint Review: Neptune Society - Nationwide
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Author Not Confirmed
Why?
Neptune Society
Nationwide, USA
Phone:
1-800-637-8863
Web:
www.neptunesociety.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Neptune Society I was told I could use any local funeral home. I called local funeral homes near me, I was told they do not deal with Neptune Society.When I called them back they said it was within 75 miles could not give me any names of the funnel homes. I canced both my mother's and my policy. Only recieved a partial payment back. Brentwood Tennesee
*I was told I could use any local funeral home. I called local funeral homes near me, I was told they do not deal with Neptune Society.When I called them back they said it was within 75 miles could not give me any names of the funnel homes. I canced both my mother's and my policy. Only recieved a partial payment back.*
2 Updates & Rebuttals
Neptune Society
Plantation,Florida,
USA
Solution to the confusion
#2UPDATE Employee
Thu, July 06, 2017
Denise, I greatly apologize for the confusion and misunderstanding in the purchase of our services. Now, I do understand we have been in touch with you to help assist your concerns about the partial refund for the service purchased and choosing your preferred funeral home. Now the Customer Service and Billing Manager James, was able to fulfill what was agreed, for you to return the kits and we have processed the full refund. I apologize for the confusion for the choice of the funeral home as we know it was a must on your behalf. I'm glad we were able to satisfy and take care of your concerns and if you ever need any assistance with anything, please feel free to reach out to us at 888-624-3310 or send us an email. Thank you in advance.
Neptune Society
#3Author of original report
Sat, July 01, 2017
I am writing to state that this issue with Neptune Society ,has been resolved.
Yours Truly Denise Liggett
