- Report: #96975
Complaint Review: Nationwide Cyber Systems - Hollywood Florida
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Author Not Confirmed
Why?
Nationwide Cyber Systems
6030 Hollywood Blvd, Ste. 140 Hollywood, 33024 Florida, U.S.A.
Phone:
954-985-1737
Web:
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Nationwide Cyber Systems ripped off of $26,990 fradulent, misrepresentative advertisements promising turn-key operation & best location for kiosks sold to me Hollywood Florida
I purchased these two kiosks for cash on May 21, 2003 that were delivered on June 27, 2003 and they are still sitting in my garage in their original packaging. I did not want to believe I was defrauded, but I was. I tried everything to make it work with Nationwide, but it has not.
The company did not live up to finding me a location as represented in their advertisements; they are not in their office and you can't reach them anymore nor can you access their web site.
They would try to rush me into signing location agreements before qualifying the location for a broadband connection; I would later learn a DSL line was unavailble or I would have to get a T1 at $500 a month. I would learn that they were misrepresenting the capabillity of the product to the customer, as well.
There are not only hidden costs associated with setting them up, they did not mention that I would ONLY be receiving 70% of the wireless subscriber profit and would also be responsible for paying credit card charges on top of it and whatever percentage of profit I would agree to share with the location owner from the remainder.
To set up the wireless service, it will soon cost $999; it now costs $299-$499 and with either will come monthly charges, such as a monthly provider minimum, monthly gateway fee, outbound roaming charges, monthly charges for each end-user, and of course, the SSL certificate that costs $200 to ensure users's credit card information is protected.
They also did not mention call center charges associated with any technical support the end-users might need. At this time, it costs $25 for 30 minutes of call time for which one would be billed.
My warranty is up and my machines have never been used. I am wondering if they are actally in those boxes in my garage after what I've read on this site about Nationwide.
I wish there was some way of getting my money back.
Mary
McKinney, Texas
U.S.A.
The company did not live up to finding me a location as represented in their advertisements; they are not in their office and you can't reach them anymore nor can you access their web site.
They would try to rush me into signing location agreements before qualifying the location for a broadband connection; I would later learn a DSL line was unavailble or I would have to get a T1 at $500 a month. I would learn that they were misrepresenting the capabillity of the product to the customer, as well.
There are not only hidden costs associated with setting them up, they did not mention that I would ONLY be receiving 70% of the wireless subscriber profit and would also be responsible for paying credit card charges on top of it and whatever percentage of profit I would agree to share with the location owner from the remainder.
To set up the wireless service, it will soon cost $999; it now costs $299-$499 and with either will come monthly charges, such as a monthly provider minimum, monthly gateway fee, outbound roaming charges, monthly charges for each end-user, and of course, the SSL certificate that costs $200 to ensure users's credit card information is protected.
They also did not mention call center charges associated with any technical support the end-users might need. At this time, it costs $25 for 30 minutes of call time for which one would be billed.
My warranty is up and my machines have never been used. I am wondering if they are actally in those boxes in my garage after what I've read on this site about Nationwide.
I wish there was some way of getting my money back.
Mary
McKinney, Texas
U.S.A.
1 Updates & Rebuttals
Mary
McKinney,Texas,
U.S.A.
Important Updated Comments on WiFi Kiosk Costs
#2Author of original report
Thu, July 01, 2004
The above information stated in my ripoff report about the costs associated with setting up the wireless service and end-user technical support is skewed. If you contacted the wireless network provider as I did, you would have found that you do not have an account with them and presumably would be subject to paying similar costs represented in my report to set up the wireless service and call center; I learned that the wireless account/agreement is between the software company and the wireless network provider and NOT between the kiosk owner and the wireless network provider as previously understood. If you are an NCS kiosk owner, please refer to: www.surfingthenet.net/surfnetwireless/nationwide/costs.htm for important information on the NWCS Wireless Program, which is powered by the software/network company. This link was kindly provided to me by the software manufacturers whose software is loaded on these kiosks. I don't know if these UNDISCLOSED COSTS are much better. The upfront setup costs may not apply but still come out in the wash. You still forfeit 30% of the net revenue (gross revenue minus transaction costs), which means that you pay the transactions costs ($1.00 per unique user, 2.5% credit card fee per transaction and $0.25 flat rate credit card fee per transaction) as well, and pay a $10 location or management fee* that is deducted from the total credit card revenues from the kiosk and wireless usage. The pricing is still subject to change by the wireless network provider. The NWCS wireless program doesn't say anything about the SSL Certification or end-user technical support; I was told by technical support person for NCS kiosk owners at the software company that they would be answering the end-users technical support calls and escalate to the wireless network provider if they cannot help, sub the SSL Certification was not mentioned. I don't know if there is a phone number on the user interface of the kiosk that end-users can call, however. NCS did not provide me with the phone number to the software company; we are supposed to call NCS technical support with questions where they contact the company then get back to us; which doesn't seem possible now since you cannot reach them. *See NWCS wireless program for exception.
