- Report: #1390195
Complaint Review: National Support Solutions - Nationwide
Reported By:
Gilbert -
Citrus Heights, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
National Support Solutions
Nationwide, USA
Phone:
866-931-9239
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
National Support Solutions agent 51 Nationwide
I contaacted with National Support Solutions July 07,2015 for a one time resolution at a cost of $200.00 and a Lifetime license Antivirus/antimalware protection sofeware at a cost of $100.00 for a total of $300.00
Another problem was experienced and they charged me $750.00 for two computers to have Defender Pro softwear installed for Lifetime protection 7-7-16
My next problem occured 6-30-17 so I called their support line at 866-931-9239 and was connected remotely with Agent 51. He started computer review at 12:09 PM and finished at 2:30 PM. He informed me my computer network was compromised by Mumbi India and that it needed the folowing; Root Kit removal, IP reconfigure microcenter, Microsoft D P Platinum and Proactive fix cost for $750.00
I said I had already paid for a lifetime service and I could not spend an additional $750.00 in addition to the $1050.00 I had already paid them. Agent 51 then proceded to shut down my computer. When I rebooted the computer I found that my password did not allow me access so I have been unable to use my computer which was purchassed 8-21-2016 being 10 months old.
I have called their service line 6 times since 6-30-17 and left messages pleeding for them to give me the new password. Thew have not returned any of my calls. I was able to speak with an agent on 7-7-17 at 8:20 AM my time. His name was Matt. He said he would look into my complaint and get back to me. I have never received a call back. 8-3-2017
