- Report: #1410630
Complaint Review: National Floors Direct - New York New York
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National Floors Direct
New York, 11101 New York, United States
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National Floors Direct Refused to install or reimburse for product not installed New York New York
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I Paid $4300.00 TO Install of 800 square feet of laminent flooring THAT was postponed at the last minute, which was very inconvenient because my son was supposed to be there with me when they came to install. When they arrived 3 days later, They saw an 80 year old lady and tried to up the charges $850.00 for moving my furniture, when moving the few items in my home was included in the price. After they upset me terribly, they agreed to move the furniture at no additional cost, but I had my son come over that night and move all the items that they were complaining about anyway.
Then they tried to put down a cheaper 1/4 round molding when I paid extra money for the 3 1/2 inch wall board. They told me they would come back the following week to fix the error, but when i CALLED THEM THEY WANTED to charge me $650.00, again they claimed it was for moving charges. I told them that my son did the moving and the contract clearly states that the moving of furniture was included.
I had the installers sign on the contract that they would come back the following week to fix the error and the company still refuses to complete the job.
Everyone at the company was very rude and did nothing to help with any of the situations.
Look them up on any review site to see many similar claims- Yelp BBB Division of consumer affairs.
DO NOT USE National Floors Direct. They will try to rip you off.
