- Report: #1370727
Complaint Review: National Boat Covers - Carlsbad California
Reported By:
Terry -
Maryland Heights, Missouri, USA
Submitted:
Updated:
-
Author Confirmed
Why?
National Boat Covers
2270 Cosmos Court #100 Carlsbad, 92011 California, USA
Phone:
800-616-0599
Web:
N/A
Categories:
Business Rating:
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National Boat Covers Bad customer service Carlsbad California
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The customer service return policy is dreadful. I worked with their sales representative Anthony. I sent him pictures and measurements of my boat. The cover I received was way too big for my boat. I had to pay all the return shipping cost. Then after my return was "approved" they would not refund my shipping cost for an exchange. I requested a refund instead. What if the second one did not fit; I would have to pay for that return also. I am out $50.00 with no cover. They have no useful guarantee, since it only cost the customer if they screw up.
