- Report: #1070637
Complaint Review: movietickets.com - Internet
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Author Confirmed
Why?
movietickets.com
Internet, USA
Web:
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movietickets.com movietickets.com doesn't accept mobile phone purchases and doesn't advertise it. Los Angeles California
This is a very unreliable service and the customer service on the phone was cold, unsympathetic and not helpful at all.
I was on my way to the theater trying to buy tickets for the Wolverine on my mobile phone. I filled out all the information and it was accepted. I enrolled as a member in order to buy the ticket. I could reserve the seats. When finally, I tried to pay, on the very last page, when I just had to review my purchase and ACCEPT the purchase, there was NO PURCHASE BUTTON!! I looked and looked until the time finally expired and I lost the chance to buy my tickets in advance. Matters got worse when I called customer service. The operator who talked to me was very cold and simply told me that it wasn't possible to purchase tickets through mobile phones. When I asked him about the fact that this is not advertised ANYWHERE on the page and made me waste a lot of time, he simply apologized and said: "Yes. It's not advertised." He didn't offer help in any other way. Terrible service. Terrible communication.
