- Report: #265559
Complaint Review: Morningside Heating And Air - Atlanta Georgia
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Morningside Heating And Air
P.O. Box 8614 Atlanta, 31106-0614 Georgia, U.S.A.
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Morningside Heating And Air Stay Away ! Poor customer service throughout process ! Atlanta Georgia
I used Morningside for a furnace and air conditioning install. ( around $6000 ) They were referred to me through Home Depot.
After getting several estimates , Morningside was slightly lower in price and had the advantage of 12 months no interest through Home Depot - so I went with them. Big mistake.
From the start , they were not on time and the install took much longer than I was told. I had to eventually leave for an appointment and they " finished " while I was gone.
When I arrived home I discovered that my house was 87 degrees inside. I also noticed that the workers had left trash all over my yard and in the crawl space of my house.
I called Cheryl - she said she would page an installer and have them come back out - and that she would call me back either way. I never heard back from her or from an installer.
I called again the next morning. They came back out - and discovered that they had wired my system backwards. No Apology. No concern was given.
A few days later ( early July ) My system went out again. My house was again in the upper 80s with 90 degree weather outside. I called and spoke to Cheryl again who informed me that she would get someone out ot fix it.
After a couple hours of not hearing back from them , I called them back. Cheryl told me that her guy that was on call was not responding to the pages.
I told her this was unacceptable and that I wanted to speak to management.She put in touch with Keith.
Keith apologized and told me he would fix it asap and that he personally would page the technician and the tech would give me a call. I didnt hear back from anyone.
I called Keith the next day , very upset.
He told me that his technician never responded to his pages yesterday and he had no answer for me.(say what ??... Are you kidding ? )
( meanwhile my house is still very hot -I am spending the nights elsewhere because the temp inside the house is unbearable )
After a couple hours Keith calls me back to jokingly inform me that his technician had been out partying all night and thats why he didnt answer the pages.
I got very upset. Keith thought I was out of line and jokingly stated " hey man , I dont really care , my house is nice and cold today " .... I couldnt believe he actually said that.
I expressed to him that this was unacceptable and that I was calling Home Depot customer service. Keith then hung up on me. Thats right, Morningside Heating and Airs response was to hang up on their customer who had given them $6000.
At this point, I went down to my crawlspace to discover that I had several inches of water due to an incorrectly installed system , exposed furnace wiring in the water and vents that were not connected. My crawl space had been getting plenty of air conditioning.
I called Home Depot and talked to the SouthEastern Regional Manager , Jerry Helms. I gave him all the information to date and he assured me it would be handled. A file was made on Morningside at Home Depot Corporate.
To make a long story as short as possible , Home Depot basically forced me to continue to use Morningside until the install was correct - even though I wanted Home Depot to handle the install at this point and didnt want anything to do with Morningside any more.
I was dissapointed in Home Depots lack of ownership for the contractors they recommend.
To wrap this up , my experience with Morningside has been less that desireable - from Cheryl , to the technicians, to Management ( Keith ) .I was sold the package by Steve Kenyan, ( who I was told is the owner )
I was impressed with him , which goes to his sales ability. I never heard from him the entire process.
Believe me when I tell you that this story is true.
Do yourself a favor and use a Home Reports contractor or someone who is recommended by a friend. I for one , was unimpressed with Home Depot enough as well that if I do this type of contractor route again I will be looking at Lowes.
There are companies out there that care - find one - and dont give Morningside your money.
Alpharetta home owner
Alpharetta, Georgia
U.S.A.
3 Updates & Rebuttals
absolute lies, poor customer service
#2Author of original report
Thu, October 06, 2016
Everything i said in my post is true. I re-read it and remember it exactly, even though its been years now.
All anyone has to do is read Keiths response / rebuttal and see that He basically tries to blame and attack the customer.
His description of my behavior is condescending and totally unprofessional.
No doubt i was upset when my $6000 air conditioning system was wired backwards in the hottest part of the summer.
No doubt I was upset at the terrible lack of concern from customer service and management.
No doubt I was upset that Keith thought it was funny that his employee was partying too much and that was why he wasnt answering the pages.
No doubt that I was upset that I had to spend several nights elsewhere because my home was unbearable to be inside.
No doubt I was upset that ductwork was not connected and trash in my yard and crawl space etc,etc,...
Everyone can read and see that Keith makes no apology for any of those facts that i wrote.
And then, he unbelievably gives us all life lessons in his rebuttal.
I think everyone gets the picture very clearly.
There was nothing professional about the employees, Keith or the customer service at Morningside.
Everyone can read my post and his reply. Make your own informed decision.
Alpharetta Home Owner
Alpharetta,Georgia,
U.S.A.
reply
#3Author of original report
Mon, November 19, 2007
I think to those that read my original posting , the facts are obviously honest and clear. It's interesting to note also that he doesn't deny any of the many facts and situations that I wrote about. Like I said , there are plenty of companies out there that are excellent and come recommended - use one and save yourself alot of hassle. I know as far as Alpharetta goes , there is a publication that comes out every year recommending contractors for all kinds of jobs. They may end up being a little more money , but maybe not. Either way its worth everyones time to check em out. Take care Alpharetta Home Owner
Keith
Mansfield,Georgia,
U.S.A.
The whole story
#4UPDATE EX-employee responds
Mon, November 19, 2007
In regards to the report on Morningside Heating and air filed on 8/06/07. I would first like to clear up the customer's mistakes in his complaint. i'm Keith the guy he seems to hate. First his add was placed on 8/6/07. I have not worked for Morningside since 4/14/07, so first of all his information is at least a year old, must have been really important to him to wait a year to write his letter. Second if it is the customer I think it is he failed to let you know he called my office in a screaming, raging fit as if he was 2 years old. He was cursing every other word and was told that if he continued with his language he would be hung up on , he continued and was hung up on. I don't tolerate fits from my faimly, children, grandchildren, and not from him either. Perhaps most peoples attitudes usually get the same types of response, is that what he was looking for? Either way his so called facts are off base from the spot where he put the date on the paper, go figure. I have been in air conditioning for over 20 years and my theory is that we don't have problems we have soloutions, however someone must be willing to allow the chance to make everything right, we are only human same as everyone else. People Cannot change what is fated to happen or actions of events or other people. What we can change is our reaction to such things with the attitude we adopt. In truth, our attitude can be more important than anything we do. It can make or break families, companies, and nations. It is more important than schooling, talent, looks, or wealth. How we react is everything and our attitude is the choice we have; it is a choice we make every minute of every day. It is a state of mind that no one can take from us. If we are in control of our attitudes, we are in control of our lives. in my opinion thats the best way to live.
