- Report: #1440026
Complaint Review: MoPro - Irvine CA
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MoPro
Irvine, CA, United States
Web:
www.mopro.com
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MoPro They did not deliver the website product they promised and will not refund my money Irvine CA
I hired MoPro after I was pitched at a Keller Williams Luxury Properties conference last year and signed the contract 6 months ago. The product that I received was not what I was sold. The website has taken over six months to build because the team is not able to follow instructions. It is impossible to get ahead with the unbelievable amount of mistakes that are made during the build process so we are stuck in a constant cycle of changes. We have had issues with both customer service and the platform itself, they include:
- Most of the changes we send over come back not done, or done incorrectly.
- Elements that were previously fine are inexplicably messed up.
- I was told that we would be able to make our own changes to site, this is not true. We can only make the most simple of copy changes on SOME pages.
- We are not able to publish our own property listings, only upload pictures and then notify MoPro to publish them.
- We have complained MULTIPLE times about our issues, 4 months ago we were told we would get a refund for the months we have not had a site. We never saw the refund.
- After telling them we wanted to terminate and get our money back we were told the billing department would contact us. No one has and we have contacted them multiple times more.
They have taken the site down that was in construction and we still have no response from them. MoPro has taken my money, delivered no product, and have not responded to any communications. I would caution anyone against using MoPro.
