Complaint Review: MonexGroup - Toronto Ontario

If i coud give 0 stars i would .PLEASE READ THIS BEFORE SIGNING WITH MONEXGROUP OR CLOVER.Don''t even think about using Monexgroup. They have cost my company Markville Fitness hundreds of dollars in just a few months . Go to (((REDACTED))) to see real reviews of this company and there crooked sales representative EMAD TADROS . Emad sat down with my manager and myself end of February 2020 to have us try out the debit and cc terminal at our company explaining how much better the rates and user friendly it would be .

We would have a 30 day trial and if we weren't satisfied , we could cancel the service no questions asked . He ordered the machine but we never received it ,as the Ontario Government shut everything down middle of March. The first concern is we were having $31.40 continually taken out of our account since March when we hadn't even received the terminal and were closed. Emad told both my manager and myself in a meeting , not to worry as all the money would be refunded and explained we could try out the terminal and services once we reopened and received the machine.

On July 28,2020 after we re opened we received the machine. Emad came in and tried out the debit and cc terminal and although it worked , we decided to stay with our old provider in TD. I sent 4 text messages to Emad Tadros and several emails in the next week to get confirmation of our cancelling without any return calls. August 3,5,6 and 8 - which i copied and have now used in my claim against Monexgroup Canada. When you send an email to there customer service department you get a return email saying to call a 18662867787.

After waiting 45 minutes on hold and then cut off and after yet another call - I explained to Raj in customer service my dilemma and the zero response i was getting from both the Sales Rep who was eager to promise the world and then no where to be found after we declined , and that we have a brand new Clover machine that I am sure they would like back. They sent me a Purolator return mail slip to my company and said someone would get back to me. A week later (first week of September now) i still hadn't had a return call - when i called again and after another 45 minutes on hold , i had a customer agent explain they had never received any calls from myself and would open a file .

I explained this was not true as they were able to get a return mail slip to me which wouldn't have happened if they hadn't have talked to me.I was then ask to forward my situation to [email protected] to cancel my service. After i explained our companies experience and the horrible service and misleading practices Emad Tadros ,the sales representative used , i was responded by a paralegal Sepidah Dastranj stating that Monex never stated that we could try out the terminal and that any future negative reviews would be deemed 'malicious" . THAT IS GREAT CUSTOMER SERVICE!!! After this response from Sepidah Dastranj i am letting as many people know my experience with Monexgroup, and the handling or lack of handling of our situation.

I offered several emails and text messages to show the validity of what our company is saying , along with the meeting notes from my manager and staff that were involved with conversations with Emad Tadros. We have filed a claim against MONEXGROUP and are sending our review of this company to prevent anyone else from getting scammed . Stay Away promised we could cancel