- Report: #1324357
Complaint Review: Monex - Toronto Ontario
-
Author Not Confirmed
Why?
Monex
Toronto, Ontario, Canada
Phone:
1-866-286-7787, ext. 230
Web:
www.MonexGroup.com
Categories:
Business Rating:
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Seems that I am not alone in experiencing the frustrations Monex is capable of igniting, as I found another RIPOFFREPORT with the same individual with whom I was told to talk to at the Monex legal dept., Brian Griffiths.
http://www.ripoffreport.com/r/Monex-Group-Canada/toronto-Ontario-M2N-6C6/Monex-Group-Canada-Monex-Legal-Department-useless-rude-and-ripping-off-customers-toronto-1267546
So I also managed to talk with this same legal department's collection specialist pion named Brian Griffiths.
As mentioned in the above individual's ripoffreport - Brian was extremely rude and definately did not provide absolutely any help (which I guess was expected considering there really is no justification for the charges they had charged me), I mentioned that my account was cancelled after only 20-30 transactions. He said, "we have no information about that" - Ok my account was cancelled with Elavan, So why months later a seemingly annonymous company charges me $500 for an "inactivity fee"? There was no previous history of me ever dealing with a company with that name. Money Express?!
FYI, I have never recieved a pre-authorized charge from a company from the name Money Express prior (nor one from Monex or MonexGroup) so I really had no clue at the time who this entity that was charging me were - even my bank couldnt put 2 and 2 together all they could tell me was their issuing bank was RBC and that is was for an "inactivity fee", not much help or to go on.
After going to my bank and having the Bank Manager cancel the charge and refund all $500 of my money. I recieved an email 2 weeks later on the 19th stating;
"MONEXgroup would like to advise you that payment on your merchant account is past due, and that a service fee of $500.00 was rejected by your bank on 2016-08-10 due to NO AGREEMENT EXISTED PDA/BDA. The rejected payment, plus additional charges are now owing and due to MONEXgroup within 7 days. These include a return payment fee of $75 for each rejected payment, and a security deposit of $500 to reinstate service."
So now its gone from them trying to steal $500 from me for an inactivity fee to now $1070 lol nice eh? If that isn't predatory business practices, I dont know what is!
Well long story short, I don't intend to pay anything for the nothing that they provided me. Everyone from the customer service person to the legal department I have dealt at MonexGroup with are all seem to be lazy imbeciles with whom couldnt find employment elsewere I imagine.
If they even try tocome after me for the payment, I will counter sue for legal fees and possibly file criminal charges for them removing money from my bank account illegally without my consent.
STAY AWAY FROM MONEX, MONEY GROUP, and Money Express..
#Scam #Scammers #MonexScam #MoneyExpressScam
