- Report: #11383
Complaint Review: Monarch Grand Resorts/ Palm Canyon Resort - Laguna Hills California
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Author Not Confirmed
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Monarch Grand Resorts/ Palm Canyon Resort
23091 Mill Creek Drive Laguna Hills, 92653 California, U.S.A.
Phone:
949-609-2425
Web:
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Monarch Grand Palm Canyon Resort filthy horrendous Hotel from Hell
We purchased the Palm Canyon Resort time share in June 2001. THe model they showed us was acceptable. Our first experience in July staying at the resort was horrendous. We checked in on a Friday night at 8:00 pm. We went to the studio room and it smelled like someone had vomitted in it.
We called the front desk and they said they would send someone up from housekeeping. We said we needed to change rooms. They said that was not their policy. We waited an hour no one came. We called again and just then housekeeping came in with dissifectant spray. We told the front desk this wasn't going to cut it. Change our room now. We then had to lug our suitcases back to the front desk to change room keys. We lost about 2 hours that night.
THe next stay was in NOvember and as in July there were many issure of maintenance that still had not been resolved. After we checked in the room assigned still had an odor to it. Couldn't put our finger on it so we turned on the air-con. The issues this time were the blinds had veins missing from it. The handles on the sink and tub were loose. Night latch was falling off. THe bathroom linoleum was cracked and coming up. We took this list to the front desk the next morning and asked if they could attend to it. THey said no problem.
We went out to the pool til 2:00 pm. We went back to the room and nothing had been done. Got dressed to go out again and stopped at the front desk and asked why nothing was done. They did not know. We handed them the list again and ask to have it done by the time we returned. We returned at 9:00 pm Again nothing was done. We called the front desk she sent someone up with the veins for the blinds within 15 minutes. This is supposed to be a five star quality resort, what a joke.
As I have read on this web site is this 5 stars out of 100? We are time share people as we own Disney and Four Seasons which are 5 star quality resorts. I have written to Monarch Grand and Palm Canyon and have gotten not respose. If anyone has any idea of how to actually contact these people please let me know. We adressed the letter to Carl Ellis @ Palm Canyon Resort & Spa, 2800 S. Palm Canyon Dr., Palm Springs, CA 92264 and one also to Corporate23091 Mill Creek Dr., Laguna Hills, CA 92653
Jan
Encinitas, CA
We called the front desk and they said they would send someone up from housekeeping. We said we needed to change rooms. They said that was not their policy. We waited an hour no one came. We called again and just then housekeeping came in with dissifectant spray. We told the front desk this wasn't going to cut it. Change our room now. We then had to lug our suitcases back to the front desk to change room keys. We lost about 2 hours that night.
THe next stay was in NOvember and as in July there were many issure of maintenance that still had not been resolved. After we checked in the room assigned still had an odor to it. Couldn't put our finger on it so we turned on the air-con. The issues this time were the blinds had veins missing from it. The handles on the sink and tub were loose. Night latch was falling off. THe bathroom linoleum was cracked and coming up. We took this list to the front desk the next morning and asked if they could attend to it. THey said no problem.
We went out to the pool til 2:00 pm. We went back to the room and nothing had been done. Got dressed to go out again and stopped at the front desk and asked why nothing was done. They did not know. We handed them the list again and ask to have it done by the time we returned. We returned at 9:00 pm Again nothing was done. We called the front desk she sent someone up with the veins for the blinds within 15 minutes. This is supposed to be a five star quality resort, what a joke.
As I have read on this web site is this 5 stars out of 100? We are time share people as we own Disney and Four Seasons which are 5 star quality resorts. I have written to Monarch Grand and Palm Canyon and have gotten not respose. If anyone has any idea of how to actually contact these people please let me know. We adressed the letter to Carl Ellis @ Palm Canyon Resort & Spa, 2800 S. Palm Canyon Dr., Palm Springs, CA 92264 and one also to Corporate23091 Mill Creek Dr., Laguna Hills, CA 92653
Jan
Encinitas, CA
3 Updates & Rebuttals
LORETO
CHINO HILLS,California,
U.S.A.
PALM CANYON "HOTEL FROM HELL"
#2UPDATE EX-employee responds
Fri, May 09, 2003
I was just reading this ad on the hotel for hell and let me tell you that as a Monarch ex-employee one of the biggest complaints we had was the Palm Canyon Resort, its shocking to know that the palm canyon is the hotel they try to sell you on when comming aboard with Monarch, as a reservation agent the junior villa's or the single bedrooms at the palm canyon were commonly reffered as the sh*t villas and in order to save as much money as possible they would only employ 4 workers to service the whole hotel. Its hard to believe that with the amount of people that are paying to become members that they would have problems hiring a full staff to service the resort!
Teddi
San Juan Capistrano,California,
U.S.A.
Where Does the $$$ Go From All The High Pressure Sales? Not for Resort Maintenance. They Call It Embezzlment....
#3UPDATE Employee
Fri, April 11, 2003
Where does the association or ownership dues disappear to? Or all the over-sold shares in the resort that makes it so hard to get a decent reservation? It goes into the pockets, or properties, or company credit cards that are abused for personal use. This starts at the very top and not an eye is blinked. What Project Manager who has been in charge of construction of a multi-million dollar resort, 3 buildings, over 200+ rooms, pools, waterfalls, and all the amenities - just how much over budget did these phases of the project get? How much did it cost the timeshare owners to renovate and remodel his residence with subcontractors employed at the jobsite, and materials and equipment charged to the resort? The cost of vast remodeling of his home, including pool, landscaping, etc., etc., etc., in addition to his outrageous contract salary he's paid, + bonus, + expense account, + company credit card (used for personal purchases), + company vehicle, and who knows what all else? How much does all this add up to in total wages paid in per month? Per year? If he gets all these perks, just what do the real big boys get? The CEO, President, Vice-President? It makes me sick to think of. I wouldn't invest one penny in such a dishonest, unethical, and illegally run business. The Attorney General and/or Departments of Real Estate (if in NV or CA) should conduct spontaneous and thorough audits in review of their budgets in all areas - owner association funds, construction, maintenance, etc., etc. They would discover a gold mine of corruption, maybe even enough to put them out of business, which is where they belong.
Dorinda
Granada Hills,California,
Info on contacting Monarch Grand Vacations
#4Consumer Suggestion
Wed, July 10, 2002
I had a problem with them too. I found the owner's name is Mark Post at the same address. Do you have the (800) 828-4200 #? Speak with Garrett. I wrote a letter directly to Mr. Post and sent it certified. They took it seriously. Perhaps you could try this too?
