- Report: #1439496
Complaint Review: Mirror Essentials -
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Author Confirmed
Why?
Mirror Essentials
389 Main Street, 2nd floor 06790 other
Phone:
800-459-6442
Web:
https://mirroressentials.com/
Categories:
Business Rating:
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Mirror Essentials Didn't ship what I ordered, won't rectify
I ordered a product from them on April 17th, 2018. Two days later I received an email saying my order was shipped and the item listed was not what I ordered. I immediately sent them an email saying that the item wasn't what I ordered and I would like them to ship what I ordered. I received an email back saying that since they had already shipped it, I was to wait for the item to be shipped and send it back before they would send me the correct item. Their shipping takes 2-4 weeks, which means it could be two to three months before I get what I ordered. This is not acceptable.
I called customer service and was told the same thing. Every time I tried to tell them that I wanted what I ordered, the girl on the other end talked over me and kept repeating the same thing. I asked for a supervisor. She put me on hold for a while, came back and asked me what it was I wanted. I told her that I wanted them to ship what I ordered now, and I would send back the mistaken order when I received it. She put me on hold for a while and came back and repeated the same speech over again, and refused to resolve the issue.
I will be going to my bank to dispute the charge to my account. This situation could have been easily rectified, but the company chose not to put customer service first. I will never do business with this company again, and I recommend that no one purchase from this company.
1 Updates & Rebuttals
Mirror Essentials
United StatesMirror Essentials Didn't ship what I ordered, won't rectify
#2UPDATE Employee ..inside information
Sat, April 21, 2018
Hi Tracy. Sorry for such trouble you encountered with your order. The representative you spoke to was really trying to help, however, after the package was shipped there's little they can do to make changes to it. But we are constantly finding ways to improve our service, and this situation will surely teach us many things. We would like to correct this for you, please post your order number here. Or send us a direct email at [email protected] with below information;
Order number:
Complete Name:
Email address:
Concern:
Please also add "1439496" on the subject of your email message so we can easily trace it. Thank you and have a great day!.
