Shadow
Somewhere,#2UPDATE Employee
Tue, January 08, 2008
Hi I am sorry that you have had this happen. I understand what you are going through, and it is a very easy fix. Go back into the store with your mom,and tell them that you want to have BTE's (behind the ear) instead. If you can't get anywhere by calling then just stop in. There will be another mold taken at that time. There will be a small tube that fits in her ears,and the hearing aid will be on the back of the ear so it should be easier for her to get them in. Once the aids come back from the factory,you will need to explain to the specialist that they need to go slow when explaining to her on how to put the aids on. It might take a few tries,but everyone needs to be patient. The most important outcome of this is that she is comfortable and is able to hear. If you are not getting anywhere with this location,here is a number you can call. 877-268-4264 Tell them you need to be connected to consumer affairs. Good Luck,and please let me know what the outcome is.