Twice I have sent my hearing aids to the factory for additional features to be added and twice they have come back without the work having been done!!! Each time I have to give them up and wait three weeks onnly to have them come back untouched!!1
I am 89 years old and stone deaf without them so this is a great hardship on me to send them back and wait yet again for three more weeks. I bought them over a year ago Sept., thru Sears Hearing Center, University Towne Centre, 4675 LaJolla Village Drive, San Diego, Ca 92122.
Mr. Harry Novak is the specialist there and they have been very nice to deal with except for when He sends the aid in to be worked on, they come back not fixed at all! It's really inexcusable!!! How can that happen? Mr. Novak explains in writing what I need done so it is really unexplainable. This last time I had asked for a button to be put on that will turn off background noise which I wanted all along and twice now no gotten. He has to send my aids in AGAIN but I need them and cannot give them up right now.
I paid this last time for the button to be put on one and you took my money but sent the aid back without that addition. (A small repair was done tho) A hearing aid company like you should NEVER put me thru this kind of distress!!! I was devastated this last time and felt I really should complain. Thank you.