- Report: #1474848
Complaint Review: Milford Daily News Milford MA and Gatehouse media New England - Randolph MA
Reported By:
Anonymous -
Framingham, MA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Milford Daily News Milford MA and Gatehouse media New England
15 pacella park drive Randolph, 02368 MA, United States
Phone:
7814336700
Web:
www.gatehouseNE.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Milford Daily News, Milford MA and Gatehouse media New England Milford daily news Metrowest news Gatehouse New England Anne Brennan editor in chief of the Milford daily news Caitlyn Kelleher Director of multimedia Nancy Olesin Liars who when the BBB gets contacted blame you Randolph MA
My wife called and prior to that wrote an email to Anne Brennan and also an Alyssa Baldwin who works in obits. She desired something for her grandfather who has passed a year now, and then I desired something for my mom and dad who are living for their anniversary. She never got a response from anyone until she wrote a review.
Then Anne emailed her right away. Odd that Anne waited for a review before she did anything. She got the memorium for her grandfather taken care of by a women Betty portier who imo is the rudest woman. I had to hang up when I myself was dealing with her. She would talk over me and was all huffy. My wife showed me the initial memorium write up where February was spelled wrong, she was messing up with grammar and this is a woman who works for news media publications but can’t spell or check her grammar.
My wife then gets an email from kaitlyn who said the anniversaries are used on a template and when they have enough of them, they’ll publish them in a Sunday publication. When if they actually read or listened to us we stated we wanted to write our own even if we had to pay. Nancy Olesin said the dept for that was a number where no one answered or got back which is not surprising because they stalled with the bbb too.
They constantly gave differing answers and different individuals that you looked like an idiot calling the people they said did that when in fact they did not. If you got upset with them on vm or email they took issue with it but they have no problem giving you the runaround for one month now. Ask for reviews to be pulled only so they can lie and then of course get upset when they’re thrown back on.
Gatehouse never did their research bc Betty portier was rude to me where I hung up on her and she then harassed my wife’s job when I made it clear that my wife was done with trying to get info for my parents thing. But that’s ok? This lady is rude, she talks over you, should not work for the newspaper with that attitude and then they wonder why we had an attitude. They’re liars.
They tell you one thing , it’s the wrong thing. Take no blame but i wouldn’t expect anything less. Stay clear of them because they have no Grasp of how to deal with the public imo and are clueless with one question.
2 Updates & Rebuttals
Anonymous
Framingham,Massachusetts,
United States
I agree ...
#2Author of original report
Thu, March 07, 2019
Trust me, I know mass is full of the rudest people and I don’t understand what happened to actually listening to the customer versus blaming the customer ... because at my job if I took one month to answer a question, I would be out of a job. I don’t know what has happened to actually doing your job and not covering your behind when someone calls you out on it.
I also have learned that the bbb is nonsense because they can’t enforce anything. The business can choose to ignore it was what the bbb told me, so I’m not sure why there is a bbb as it seems like they’re useless as you said.
The Dog
United StatesThe BBB Is An Acknowledged CON-GAME!
#3Consumer Comment
Thu, March 07, 2019
I understand your complaint about this newspaper. Not only that, when it comes to being rude, being a jerk, being an a--hole, it seems there's an over abundance in that state! Are you aware of who and what the BBB and all their BS is? The BBB-BS is NOT part of ANY government body. The BBB-BS had ZERO ENFORCEMENT powers of any laws.
The BBB-BS goes to great lengths to perpetuate their charade of trying to con people into thinking they are a law enforcement body. That's exactly why they call themselves "the bureau". The ONLY purpose of the BBB-BS is to SELL their PHONEY accreditations and their phoney ratings to ANY business which wants to buy one.
That's a FACT! There are many people getting rich from the "take" of their scam. Again, I understand your concerns and a truly am sorry for the losses in your family. However, the BBB and their BS is nothing more than the raw sewage which dominates Boston!
