- Report: #1441130
Complaint Review: Mid Atlantic Water - Manchester Maryland
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Author Confirmed
Why?
Mid Atlantic Water
Manchester, Maryland, United States
Phone:
800-460-5810
Web:
midatlanticwater.net
Categories:
Business Rating:
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Mid Atlantic Water, MidAtlanticWater midatlanticwater.net Inconsistent Customer Service - Don't supply what they agree to Manchester Maryland
Inconsistent customer service at it's finest. I shopped this company online, after researching many others, and found them to be initially very responsive to pre-sales questions. The unnamed rep replied from an iPhone at all hours, which I found somewhat comforting and somewhat disturbing. I would have expected a larger, more proper, customer service organization but who am I to judge. The nightmare started after I paid, of course... the items did not ship for 3-4 weeks after my order was placed. Constant ignoring of my emails or responses that would delay me another week. When the order finally did arrive two of the components were not as I specifically asked they be, which MidAtlantic agreed to. Upon my note to them further delays, ignoring, etc. It is now 2 months since my original order and I have yet to have the items needed for me to install the equipment which I have long since paid for. Supposedly, today, the day which I ask for a refund (only for the missing items) the order has been "processed" with the manufacturer and so I am to assume the items are shipping "any day" .... so I will again wait a day or two since I have no other recourse. If that does not actually happen, if I do not actually get tracking numbers, I will be disputing with my card company. These people sell nothing special, it's all name brand stuff that anyone else sells.. so buy elsewhere. It's not worth the hassle.
