- Report: #1497065
Complaint Review: Microsoft - Redmond WA
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Author Confirmed
Why?
Microsoft
1 Microsoft Way Redmond, 98052 WA, United States
Phone:
800-642-7676
Web:
www.microsoft.com
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Microsoft Refuse to refund duplicate charge - Stealing a measly $20 from a consumer Redmond WA
On 6/21/20, a duplicate charge of $19.99 was deducted from my bank account attached to my PayPal account from Microsoft Corporation.
on 6/22/20 I filed a Paypal clai On 6/30/20, I received an email from PayPal indicating that they closed the case in favor of the seller (Microsoft).
This incident stems from an attempted purchase made on Microsoft's website for virtual goods on 6/21. I attempted to buy the product but the website was having issues and caused a duplicate charge on my account. When I entered my password for purchase, I received no confirmation and the screen reset. I tried again and it was still not working. I decided I would try again later when the server wasn’t having any issues.
Shortly after, I received an email indicating that TWO purchases were made:
I attempted to resolve the issue directly with Microsoft Support but they would not reverse the charge. I contacted PayPal to utilize the buyer protection, but was shocked when they refused to reverse the charge.
I find it difficult to believe that Microsoft would operate on such an unethical level. This charge was clearly caused by a malfunction and I had no intention on duplicating a charge that was done within seconds of each other.
At this point, I have filed a complaint against Microsoft via the BBB and the Washington State Attorney General’s Office.
I have also filed a complaint against PayPal via the California and Nebraska BBB – The Nebraska State Attorney General’s Office – and the California Department of Business Oversight.
I will continue to file formal complaints and publicized reviews against Microsoft until my money is returned. Stunned that Microsoft could operate on such an immoral level over a petty amount of money when they are clearly in the wrong.
Its time to stop letting these large corporations take advantage of consumers.
