- Report: #228368
Complaint Review: Microcenter - Sharonville Ohio
-
Author Confirmed
Why?
Microcenter
11755 Mosteller Road Sharonville, 45241 Ohio, U.S.A.
Phone:
513-782-8500
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Microcenter - Vonage Instant Rebate $200 RIPOFF!!! Rude Customer Serviceby Microcenter!! Sharonville Ohio
Dec 24th, 2006 I signed up for Vonage and decided to take advantage of the Microcenter $200 in-store instant rebate. It was very much a manual process in which I had to type everything into a computer that they had setup for just this purpose. After doing so, I took my items to the cash register and paid for the balance of the items that exceeded the $200.00.
The Vonage service worked well however lacked ACR (Anonymous Call Rejection). This is used to keep telemarketers away. On 1/2/2007, after speaking to the Vonage rep, who was very polite, I decided before I cancel my service that I call Microcenter to ensure that the sales slip I had for the purchase was indeed true with respect to the return policy (30 days from date of purchase). After finally reaching a live person, I was put on hold for over 20 minutes and then promptly hung up on. I called back and spoke to the very same person. She proceeded to tell me that the agreement was between myself and Vonage. "Call them". I explained to her that I had and that they told me I had 30 days to cancel for a full refund. She said "I am being told by my service desk that you need to call them". "The agreement is between you and them". I asked what if I wanted to return the items I purchased on this agreement. She said "We'll take your stuff back" (Very snotty). I asked about how I would be receiving my funds for those items she again said "Sir, that is between you and Vonage". She was very rude and short. I have no tolerance for this.
If you are in Customer Service you should have at least a modecum of professionalism and politeness about you.
I have shopped a Microcenter for over 6 years and pretty much always have had a good experience. That ended today!
To Microcenter Sharonville's Manager, I hope the $200.00 you made from this sale was worth it! It IS the last business your company will ever get from me... Maybe you should screen your employees calls.
To everyone else: If you are going to do business with Microcenter, please be warned that the Vonage Instant Rebate is a very shady deal at best. Buyer Beware!
Brian
Cincinnati, Ohio
U.S.A.
The Vonage service worked well however lacked ACR (Anonymous Call Rejection). This is used to keep telemarketers away. On 1/2/2007, after speaking to the Vonage rep, who was very polite, I decided before I cancel my service that I call Microcenter to ensure that the sales slip I had for the purchase was indeed true with respect to the return policy (30 days from date of purchase). After finally reaching a live person, I was put on hold for over 20 minutes and then promptly hung up on. I called back and spoke to the very same person. She proceeded to tell me that the agreement was between myself and Vonage. "Call them". I explained to her that I had and that they told me I had 30 days to cancel for a full refund. She said "I am being told by my service desk that you need to call them". "The agreement is between you and them". I asked what if I wanted to return the items I purchased on this agreement. She said "We'll take your stuff back" (Very snotty). I asked about how I would be receiving my funds for those items she again said "Sir, that is between you and Vonage". She was very rude and short. I have no tolerance for this.
If you are in Customer Service you should have at least a modecum of professionalism and politeness about you.
I have shopped a Microcenter for over 6 years and pretty much always have had a good experience. That ended today!
To Microcenter Sharonville's Manager, I hope the $200.00 you made from this sale was worth it! It IS the last business your company will ever get from me... Maybe you should screen your employees calls.
To everyone else: If you are going to do business with Microcenter, please be warned that the Vonage Instant Rebate is a very shady deal at best. Buyer Beware!
Brian
Cincinnati, Ohio
U.S.A.
1 Updates & Rebuttals
Mijion
White Bear Lake,Minnesota,
U.S.A.
Check Features before you accept...
#2Consumer Comment
Mon, September 22, 2008
You didn't include much needed information like did Microcenter say Vonage had the features you were looking for? If you didn't ask questions about features or research the features Microcenter did nothing wrong.
