Complaint Review: MicroCenter Oceanside - Oceanside California

That the coward who posted all this make believe crap refuses to identify himself publicly but feels free to post the name of the business owner that he wishes to slander.

The person complaining also never stated that they had spent "6 months in harms way" and even if he had spent that time in harms way how does that entitle him to:

1) Exemption from store refund policies
2) Allow him to hide behind that when slandering people
3) Decide what I think of anyone in the military

In any case it is clear that he is probably self medicating improperly (can you spell substance abuse) and acting bizarrely as a result.

So if you are reading this please feel free to visit MicroCenter Oceanside at it's new location:

4749 Oceanside Blvd
Suite C
Oceanside, Ca 92056
760-631-0070

Well this "gentleman" may have been the best thing to happen to me ever.... by his posting this report I get many new customers coming in and asking to see the baseball bat (which is and was non existent). Generally they remark that (and I am quoting several of them) that the guy posting must be an idiot, clown, moron, misfit, troublemaker to quote only a few. Thanks for the internet exposure!!!!!!!!

I did a search for my business name and this site came up. It seems like any loon can post horible things and hurt people.. Unless this site checks these claims, then it is just looking to make money from gossip and slander as a business tries to "clear its name".

1) Customer comes in store and purchases item, and discusses potential repair of a laptop 2) Later in the week he stops in with the laptop and discusses the potential repair. He complains that the computer is new and shouldn't need parts, I encourage him to seek warranty from the manufacturer, he then confesses that the new computer is out of warranty as it is over a year old, but has only been used 3 times. Then he starts ranting about the part I are going to put in how many times is going to work. 3) I decide that in my own best interest to refuse to accept his laptop for repair and offer him the name and address of a laptop repair business in a nearby city 4) Once he realizes that I do not wish to repair his laptop he demands to know why. 5) I decline to provide him with any specifics, only suggest he may be happier with some other repair agency. 6) Only then does he claim that the item I sold him earlier in the week doesn't work and the software enclosed with it is not Vista compatible. As it turns out this proves he did not follow any directions of read anything that came with the product, as the software included with it is for Windows 98 users only, and the hardware item itself does not require any software for Windows ME, Windows 2000, Windows XP or Windows Vista. 7) I then told him to bring me the item in the original package and hand it to me for a refund. He returned and when I asked for the item to refund it, he said I could not have it until I told him why I did not want to repair his laptop. His refusal number one to obtain a refund. I asked him again for the item to refund it after telling him I was not required to explain my declining his repair business, he again refused to hand it to me for a refund, His refusal number two to obtain a refund. He then went into some scary verbal rantings about Afghanistan or Iraq and the military and how I must be anti military and anti war and a draft dodger (I don't think he was alive the last time this nation had a draft law). At that point I began to fear for my safety and told him to leave my premise. 8) When he did leave, he stood in and at my doorway shouting things at me (in the presence of my disabled son) and blocking a customer from entering. 9) He called the police to demand a refund and when the police came by they spoke with him outside the store and then with me. The officer asked that I give him a refund, and I told the officer if the customer would apologize for what he said about me (draft dodger, anti military etc) I would give a refund. 10) The customer entered the store with the officer and said:" I apologize for saying those things in front of your son". I asked if he was sorry he said them at all and he remained silent. I reminded he and the officer that I had required an apology for his statements, not an apology for who he made them to or in front of and gave another chance for the apology followed by a refund. The customer then apologized again for making those statements in front of my son. I then informed him that that was not an apology and that he had used his last and final chance for a refund. 11) The next day the customer showed up my store and started blocking windows and doorways while taking digital photos of the store interior from outside. He then told me that this was not over and he would make me miserable until I returned the money I stole from him. I called the police and made a report of that behavior. The following facts need be known: Store Refund Policy: No Refunds, No Returns, manufacturer warranties, if any and when available, are represented to end users as per the manufacturers stated policies as a convenience to customers. Items when allowed to be returned as an exception to this policy will be tested and if found functional against a claim of non functionality will cause a testing fee of one service hour billed at the then current rate, and a refund for non functionality not issued. Also present at the time of this customer bizarre behavior, which resulted in my feeling unsafe and his subsequent blocking of customers from entrance and exit was witnessed by a friend who was visiting, his statements supporting these facts can be made available. In closing Store Policy in short no refunds, this customer though threating and bizarre in behavior was offered 3 chances to obtain a full refund, and by his actions at those times refused himself a refund.

I bet there's a LOT more to this story.

I bet there's a LOT more to this story.

I returned to the store today to take pictures of the store front and information posted therein from the outside of the door. Frank Roche, the owner closed the door and attempted to block me from taking pictures with some computer paper. He then purposely slammed open the door into my foot. I just shrugged and said, "Assault AND battery" and continued taking the pictures I would need for court. To all perspective customers who read this, trust me, there is NO guarantee that you will be able to return a non-working item without having to litigate.