- Report: #1343002
Complaint Review: MHSRV - Alvarado Texas
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MHSRV
I-35 Frontage Rd Alvarado, 76009 Texas, USA
Phone:
817-790-7771
Web:
mhsrv.com
Categories:
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MHSRV Motorhome Specialist in Alvarado TX If you don't live within 1hr of this place, go somewhere else Alvarado Texas
If you do not live within 1 hour of MHSRV, buy your RV somewhere closer to where you live. When you have problems, and you will, you're stuck!
We live 3.5 hours from MHSRV. When we arrived, 10/28/16 at 2:00pm, our 2017 Thor Outlaw RE was all set up. All 3 slides were out, the patio was down, all 4 tv'S were on, the radio on the patio was blaring. It was a rockin place! Cool.
First problem occurred at 6:03pm. MHSRV closes at 6:00. Couldn't get any of the 8 remotes we were handed during inspection to turn off the radio outside. Called salesperson, no answer. Text him "hey, the radio sounded great when we got here, but our neighbors aren't going to like us at 10:00pm tonite" He called back and told us to turn off sound bar manually. It was 9 ft above my husbands head! He had to climb up on the sink to turn it off. Not cool. (And that was the last day it was turned on)
9:30-10:00am, next morning. we started closing up the motorhome without help. 2 different men driving by on golf carts with tools onboard helped my husband with several different issues.
11:30 our salesperson invited us to lunch. Said someone should have stopped by to help us. This was our first motorhome. Wasn't there supposed to be a test drive?
12:00 leave for home 3.5 hrs away. Less than <75 miles away, check engine light comes on. Called MHSRV and was told to turn off motor home and turn it back on, we let fuel get too low. BS. Fuel gage was just below 1/2 and we turned it off to put fuel in it!
4:00 our 38ft dream home fits in our driveway!!! But, the adapter we were given to plug into 110 outlet doesn't work. None of the TV's work. We set it up for my husband to live in, and on Sunday, he drove it 84 miles away so he could go to work on Monday.
When I called MHSRV Monday with all the issues, I was told Camping World does all warranty work on the motorhome. And Rush Truck center does warranty work on the motor/chassis. Both places are one hour from our home. I made appt for AFTER Thanksgiving.
We still have a lot of issues, but that is my next complaint about Thor. Lesson learned ? Don't drive 3.5 hrs to buy something from someone who can't fix anything. All MHSRV does, is SELL.
We live 3.5 hours from MHSRV. When we arrived, 10/28/16 at 2:00pm, our 2017 Thor Outlaw RE was all set up. All 3 slides were out, the patio was down, all 4 tv'S were on, the radio on the patio was blaring. It was a rockin place! Cool.
First problem occurred at 6:03pm. MHSRV closes at 6:00. Couldn't get any of the 8 remotes we were handed during inspection to turn off the radio outside. Called salesperson, no answer. Text him "hey, the radio sounded great when we got here, but our neighbors aren't going to like us at 10:00pm tonite" He called back and told us to turn off sound bar manually. It was 9 ft above my husbands head! He had to climb up on the sink to turn it off. Not cool. (And that was the last day it was turned on)
9:30-10:00am, next morning. we started closing up the motorhome without help. 2 different men driving by on golf carts with tools onboard helped my husband with several different issues.
11:30 our salesperson invited us to lunch. Said someone should have stopped by to help us. This was our first motorhome. Wasn't there supposed to be a test drive?
12:00 leave for home 3.5 hrs away. Less than <75 miles away, check engine light comes on. Called MHSRV and was told to turn off motor home and turn it back on, we let fuel get too low. BS. Fuel gage was just below 1/2 and we turned it off to put fuel in it!
4:00 our 38ft dream home fits in our driveway!!! But, the adapter we were given to plug into 110 outlet doesn't work. None of the TV's work. We set it up for my husband to live in, and on Sunday, he drove it 84 miles away so he could go to work on Monday.
When I called MHSRV Monday with all the issues, I was told Camping World does all warranty work on the motorhome. And Rush Truck center does warranty work on the motor/chassis. Both places are one hour from our home. I made appt for AFTER Thanksgiving.
We still have a lot of issues, but that is my next complaint about Thor. Lesson learned ? Don't drive 3.5 hrs to buy something from someone who can't fix anything. All MHSRV does, is SELL.
