- Report: #1362847
Complaint Review: Metro PCS - Victorville California
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Metro PCS
15263 Hook Blvd Victorville, 92394 California, USA
Phone:
7609529292
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Metro PCS: Store Manager: Diego- Victorville CA 15263 Hook Blvd 92394 Payment Fraud: Payment made at store for $43.00 for phone bill, Customer receipt from store not honored Victorville California
My phone bill was paid on 03/18/2017 at 10:54 am for $43.00. Paid store manager: Diego $45.00 and change due was $2.00. Store owner then handed me the receipt of the cash transaction #2948821. As I was about to leave the store he then said that he mistakenly had given me the $43.00 back (of course he didn't) and demanded that I pay another $43.00 which would have brought my bill to $86.00.
I refused to pay him twice for the bill which was only $43.00 and I left the store and called Metro PCS customer service for help. After the call to customer service, I was told by the Metro PCS customer service agent to return to the store to try and resolve the conflict.
I returned to the store on 03/20/2017 at 10:00 am with my husband to try and resolve the conflict. The store manager Diego was there and said he had video camera evidence that he gave me the money back.
The only thing that the camera video showed is that I handed him my money, he had opened the cash register to give me my change due for the cash transaction. I tried to cooperate with him even when he had said he gave me the money back by emptying my purse on the counter (which the camera had shown).
He then said he didn't check inside my wallet where he thought the money might be. I didn't show him the contents of my wallet due to personal information contained plus I already had money in my wallet that he could have easily said that it was the money he gave me back.
I have the receipt for the cash transaction, I've called customer service, even tried to contact the corporate office, but to no avail. I'm not understanding how if in fact I have the receipt from the store, and tried to resolve this issue with the manager Diego, how my receipt isn't honored by the store it originated from.
If there are any other victims of this type of in-store fraud like this, please contact me via this post because I'm totally fed up and I am seeking some type of class action lawsuit against these crooks.
1 Updates & Rebuttals
Robert
Irvine,California,
USA
Gees....
#2Consumer Comment
Mon, March 20, 2017
If you are being honest here and in fact did only get back $2 and not $43 then you have a legitimate case of fraud and/or theft. But on a seriously, why does everything have to be a "Class Action Lawsuit".
If you were hit by a car and the insurance wasn't paying would you wait for someone else to file a Class Action Lawsuit? If a contractor took a deposit for a home repair and never did the work would you wait for a Class Action Lawsuit? Then why if you are defrauded are you waiting for a Class Action Lawsuit? If YOU were defrauded then YOU need to take action.
First try and file a police report for the theft/fraud, because technically you do have $43 of your money taken from you. In fact I would go to the manager to try and "Resolve" it one more time. If that fails let him know you will be going to the police station and filing a report for theft/fraud. If there is any dishonesty here I would not be surprised if you find the manager all of the sudden quite agreeable to "fixing" the situation.
If he doesn't, then file the police report and let the chips fall where they may. If that doesn't resolve it(or for some reason the police won't take a report) then take the next step and file a small claims case. For this small amount it would only be a minimal amount to file(and you can get it back if you prevail).
Now, if you are unwilling to go through this because it wasn't a large amount of money, then you can't come back and complain.
