Complaint Review: Metro PCS - Easton Pennsylvania

Liars and thieves. Metro PCS has a free phone promotion going on. I happened to be in the area and needing a new phone and plan. The offer was a free phone, a choice of plans with unlimited calling, texting and streaming with all taxes and fees included ranging from $30/mo prepaid to $60/mo. The most expensive monthly prepaid plan was to also include mobile hot spot.

I only wanted the $30 unlimited plan but was told I had to take the $60 plan initially and then I could switch to the $30 plan when I paid my next bill. I wasn't happy about that but I was more upset with tracfone and wanted to get away from them. I also don't have transportation so I can't get down there again. I'd never been in that area before and the only reason I was there this time was my insurance sent me to a dentist around the corner, I had to get a local medical van to bring me down and my next appointment is in July.

I'd also wanted a different phone, also supposed to be free. They wanted to charge me an extra $4 for that phone. I got home and started exploring my phone. I accidentally found my account page on my phone which said I was charged $65/mo for my plan. I'd only signed up for a $60 plan that was supposed to include all taxes and fees.

I called customer service and was told that was an added feature for music on hold. It had never been discussed with me, explained to me, asked if I wanted it, it was never approved by me and it was put on my plan. I was charged $70 in total. All taxes and fees were supposed to be included. Customer service tried telling me the franchise stores can charge whatever they want on a card transaction. so go to a corporate store. Again I was told that I had to take the $60 plan for the 1st month or a couldn't sign up. customer service told me I could have had the $30 plan right from the start. So they lied to me about this and stole this from me as well.

Thus far, I've been on the phone with customer service almost 5.5 hours trying to get this all worked out and my balances straight. Another issue. This money was stolen from me because of their lies. This money should have been put back on my debit card. They only gave me credits toward future months and they had a hell of a time getting that right. Their customer service are robots that can't thing for themselves nor properly explain what's going on on their end. They told me I had the $45 credit but it only showed on their system, not on my account page. And I still don't have the phone I wanted and I'm not happy with the phone I've got.

Stay away from this store. The girl who helped me had only been there 3 days so she couldn't know how to lie so much and steal in these ways from the customers, except for putting on the feature I never knew was there and found out about by accident. The management of this store should be fired but customer service says they'll probably be sanctioned. Do not buy service or phones from this store. Liars and Thieves.

I found two other reviews frm 2 years ago where they too had been forced to buy the most expensive plan to get the promotion.  They have been lying about this and scamming their customers for at least 2 years. I'm now wondering if I should notify the police about this. if they've been conning customers for over 2 years, how many customers have they taken in and for how much? The evidence is right on this site, another 2 complaints about the same thing 2 years ago and it could have been going on longer. I'm sure this is the publicity MetroPCS would love.