- Report: #1434629
Complaint Review: METABANK PAY PAL PREPAID DEBIT CARD - Austin Texas
Reported By:
VERY UPSET -
CRESCENT, Iowa, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
METABANK PAY PAL PREPAID DEBIT CARD
P O Box 2136 Austin, 78768-2136 Texas, United States
Phone:
8667536440
Web:
https://www.paypal-prepaid.com/account/login
Categories:
Business Rating:
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METABANK PAY PAL PREPAID DEBIT CARD CLOSED ACCOUNT without cause Austin Texas
This is simple. I have had an account and direct deposit for years. on 3/16/18, I spent close to $1000.00 in one day, (which I normally do not, but had been saving for some home items I wanted. During one of the transactions, my card was de-activated while trying trying to pay for my items and the transaction was declined.
I left the store, went to the ATM and it said the card was de-activated. I called METABANK....and was told that they shut the card down thinking it was fraud. I explained that it was me - verified all their informtion and the card was re-activated. They told me I should have received a text message whent the deactivation happened, which I did not. BUT they have been sending me information from a cancelled card and not the active card for months. I only get my deposit information via text. When the card was re-activated, I did get a text stating that.
The next day, I attempted to log online. And my account had been closed. I called them and they told me I did not qualify for an account anymore and they would send me a check for the funds in my account. This left me with no access to any money at all.
ABSOLUTELY UNACCEPTABLE!!!!!
