- Report: #1476203
Complaint Review: MetaBank Blackhawk Network California - Sioux Falls South Dakota
Reported By:
Paula -
El Dorado Hills, CA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
MetaBank Blackhawk Network California
5501 S Broadband Sioux Falls, 57108 South Dakota, United States
Phone:
605-362-5140
Web:
metabank.com
Categories:
Business Rating:
(0)
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MetaBank, Blackhawk Network California Happy Lady Gift Cards Happy Lady $25 gift card does not work on-line or in a physical store Sioux Falls South Dakota
During Christmas, 2018, I was gifted a Happy Lady Gift Card in the amount of $25.00. I made an online purchase at Sephora in the amount of $75 and tried to apply the $25 gift card to reduce the balance, but it was rejected several times. I contacted the customer service line on the back of the card about the issue. They said that I was trying to buy $75 worth of merchandise for just $25. I told them that I was trying to reduce the total price of $75 by $25. They said that the only way you could buy something online was to buy something for exactly $25, which would be nearly impossible. I asked them if that was also true if I came into the store? They said that the card would work in a physical location.
I waited until March of 2019 to go into Panera Bread and buy lunch and try to buy less than $25. The lunch was $19, but after the cashier used it twice, it was rejected both times. Today, I called the customer service line again. I explained what happened and spoke to someone named Orlando. He immediately said that the card is not to be used online, which was not what I told him. He was extremely rude and failed to understand the story.
I was finally able to tell him, but he asked if I immediately called them to get it straightened out. I told him that the situation was embarassing and I just paid for it myself. He proceeded to ask me what the error code said on the reject message, etc. I was not the one doing the transaction, so I wasn't behind the counter seeing what was going wrong with the transaction. He also accused me of trying to use the card several times. I asked him where I tried to use the card several times. He told me about the Sephora incident. After that transaction, I did not try to use the card again.
I have checked the balance with customer service and they say the card is still worth $25. I have never had a problem with a gift card like this, and starting to believe that this is a large scam operation where these cards are sold, but then none of them work. I will continue to file actions against this company as they appear to be scam artists, rude and just scraping in a lot of $ and figuring that people will just give up and not bother with just a $25 bad gift card.
