- Report: #1422086
Complaint Review: Menehune Water Co. - Lihue Hawaii
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Menehune Water Co.
Lihue, 96766 Hawaii, United States
Phone:
808-487-7777
Web:
http://www.hawaiiwater.com
Categories:
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Menehune Water Co. Bottle Contamination Lihue Hawaii
As part of a Family of 5 we have been using Menehune Water for about a year now. I don't usually do these things, but this really concerned me.. In their FAQ 'How do you Sanitize the Bottles?' they state; "Menehune Water reuses and recycles its 5 gallon bottles to protect Hawaii’s pristine environment and to lessen waste. In order to ensure that our bottles are properly sanitized for your protection, we thoroughly clean each bottle using a multi-step process: 1) a chemical contamination detector; 2) a leak detector to check for damaged bottles; 3) a pre-rinse station to remove excess dust and dirt from the outside of the bottles; 4) a wash station that has a soap and sanitizing solution; and 5) a rinse and final sanitization prior to filling and capping. All pre-rinse, wash, rinse and sanitizing is done by high-pressure spray jets to ensure a thorough cleaning." With that being said, when recieved, Before putting the bottles onto the dispenser, I wipe them down - while doing so I realized that there was an object stuck at the bottom INSIDE the bottle! That object being a childs toy... Makes me wonder How 'Clean' their water truly is...
1 Updates & Rebuttals
Jamie
Aiea,Hawaii,
United States
Menehune Water Response to Feedback
#2UPDATE Employee
Tue, June 26, 2018
Dear Valued Customer,
We appreciate you bringing this to our attention and took action immediately when this occured. We do adhere to our strict sanitation process and have reviewed all production guidelines and made a thorough investigation with our production plant in Kaua'i. Management provided additional training and revised procedures to all staff.
Menehune Water tests our water daily, in addition we send our water to be tested for bacteria to an independent laboratory weekly.
If there are any concers about our water, please do not hesitate to contact us right away at 808-487-7777 or email us at [email protected]m so that we can address this immediately.
