Be very cautious with this company. They don't do what they promise on
their website and what is even worse, ther take no responsibility for
their actions. This is what happened to me:
I wanted to upgrade the memory in my laptop. I am a computer technician
and I know that to find a memory stick that is compatible with my laptop
is very hard. It's not enough to know if you need SD or DDR memory,
there are a whole bunch of details that the memory has to match. I
needed the memory urgently, so I went online to find a company, who can
deliver me the right module, thus avoiding the trial and error of buying
and inserting many different memory modules. Basically I wanted to find
a company with experts. I was very happy to find Memory Giant because
they said on their website exactly what I wanted to hear. I'm going to
quote what they wrote at different parts of their website:
"... we can garantee you a 100% compatible ram upgrade for your computer TODAY!"
"MemoryGiant guarantees this product to be compatible with your system and deliver the performance you need."
"Your Compaq HP Presario V2000 only supports modules made with a
specific type of chip. Should you find what seems to be the exact same
memory elsewhere for a lower price, it is very possible that the cheaper
memory will not work in your system. By using the MemoryGiant Memory
Finder your selected memory modules are guaranteed to work or your money
back!"
All right, having read all these convincing words I surely went ahead
and ordered the memory module for my laptop. I received the memory in a
few days and immediately wanted to install it in my laptop. I inserted
the memory, turned on the computer and nothing. The computer turned on
but nothing on the screen. A typical sign of memory incompatibility. I
took it out and immediately checked if maybe they shipped me a different
type of memory and no, the memory was the one they said I needed for my
system. Being a technician I had several laptops laying around, so I
tested if maybe they shipped me a defective memory, but no the memory
was operational. It was clearly a compatibility issue, which they
guaranteed would not happen, or money back. I was frustrated because
time was pressing for me so I called them up right away.
The
representative told me that no problem they will ship me a different
one. I told him that OK, but you guys will cover the shipping back of
the incompatible memory right? He said no I have to pay for that ($8). I
went crazy! What do you mean I have to pay for that? You guys
guaranteed to ship the compatible memory for my laptop and you didn't.
The memory is clearly NOT defective, it is a compatibility issue. What
if you ship a different memory and it won't be compatible either? What
if that happens 5-10 times in a row? (I'm speaking from experience that
It is very common to try to install a memory in a laptop and only the
10th module is compatible.) Then I have to pay $100 for their mistake
because they have NO CLUE what memory my laptop is compatible with? I
quoted parts of their text from their website that would prove me right
but the guy just very rudely disregarded everything that I said.
He was
trying to tell me that their policy states that the customer will have
to pay for any returns. I asked him, then what the h*ll is the 100%
compatibility guarantee is for? He said it means that they will send me a
different one in case the one they shipped would not work. I was like,
whaaaatttt????????? Then you should have said that on your website, I
told him. He said they do. I was so furious that I just hung up on him. I
took the time and went back to the website if there was something that I
missed the first time reading it. I only found text that clearly states
that they 100% guarantee compatibility or money back. I even took
snapshots of the webpages in case they would change it later. I called
the guy up again, laughing in my mind....haha I got you, you were lying
to me. It was the same rep. and I gloriously told him what I found or
actually what I didn't :) He again started bull$#*!ing me and finally he
said but if you go to their separate return policy page, it shows that
customer have to pay for any returns.
At this point I just lost it. Why
would I visit their return policy page when I want to buy a memory that
is supposed to be a 100% compatible memory for my system? Also there was
not link to the return policy page on any of the pages that I as a
buyer would see during the selection and checkout process. So they
expecting customers to abandon the page they are on, go back to the home
page, look for the return policy page, which I don't even need because I
don't want to return anything, and then go back and find the memory
again and check out. I realized that I was just wasting my time, so I
told him that if he doesn't provide me with a solution that is fair I
will not want him to ship me anything, I will return the memory and will
never buy anything from them again. And I will report them as fraud
because they are deceiving customers. I finally ended up paying $8 for
return shipment and they of course only refunded the price of the memory
excluding the delivery cost, which was $6.90 fedex special price. So I
ended up paying $14.90 for absolutely nothing, only a few days of
waiting and a great deal of frustration.