- Report: #1335196
Complaint Review: Medical Alert - Broomall Pennsylvania
-
Author Not Confirmed
Why?
Medical Alert
816 Parkway Dr Broomall, 19008 Pennsylvania, USA
Phone:
800-225-6341
Web:
medicalalert.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Medical Alert Take Advantage of the Elderly Broomall Pennsylvania
These people are trying to rip my mother off who is 82 with dementia. She in the last year has gone through a real nasty divorce, and in January transferred her service to a new address with a new phone number. She has not received anything from them since then and even totally forgot she even had this service until this weekend they sent her something saying she had a balance of $400 and they were turning her off. I found out that they kept her old number on the account that was her nasty ex husbands number, updated the account with her new address but left her old zip code attached to it.....so nothing got to her! Also found out that her ex husband called cancelling all the credit cards that were to pay for the account. I spoke with Lynnette in customer service...she was just, okay, could not really help, then I spoke with Tiara who was a rude woman....after her I asked for her supervisor who was Lotonya Coleman who was the most rude woman I have ever had to deal with. After hearing our story she is not willing to help my mom at all! THIS WAS THEIR FAULT TO BEGIN WITH!!! She was so nasty about my mother who she never has met...stating she owes the money regardless stating that my mother with dementia should be smart enough to know that she hasn't received anything and that her unit was not working. How dare her!!! All I asked for was for 1/2 the amount to be waived (which it ALL should be waived) we would pay the 200 and cancel her account. I want someone who cares about my mom....NOT THIS RIP OFF COMPANY!!! I want her to be credited the full amount now and we will GLADLY return your unit.......I WILL NEVER EVER Refer you to anyone! How dare you take advantage of the elderly! YOU ARE A SCAM!
