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  • Report:  #2227

Complaint Review: MCI WorldCom - Phoenix Arizona

Reported By:
- Lewiston, ID,
Submitted:
Tue, May 09, 2000
Updated:
Tue, May 09, 2000

MCI WorldCom
P. O. Box 52252 Phoenix, 85072-2252 Arizona, U.S.A.
Phone:
unknown
Web:
N/A
Categories:
Internet

In late February, I purchased a Compaq Presario computer. When I installed the computer, I read that MCI WorldCom offered a "three month trial membership" for internet service for $9.95 per month. I gave MCI my credit card number. The internet service was started. I recieved a bill about two weeks later for over $150.00! They hadn't bothered to note in their offer that there was "$5.99 per hour" access fee to get their internet service. It was a 799-xxxx number, which is a local access number here in Lewiston. Evidently theirs was not a local number, although all that showed on the "connect" screen was the 799-xxxx. I immediately cancelled the internet service, mainly because my credit card rejected the charge. I started receiving telephone collection calls from MCI WorldCom - every night until I threatened them with legal action. They also called after 9:00 p.m at night - which is against the law. I set up an agreement with them to pay $25.00 per month - which I have made two payments.

Today, I received a COLLECTION WARNING from MCI World. They said that they never received the payment agreement. They have received and cashed both checks I have sent them. We are paying the final amount in dispute, by cashier's check from the bank, and have sent a request to the Better Business Bureau in Phoenix, Arizona about their unethical and uncontrollable collection techniques.

I never received the "request" for two payments of sixty-some dollars per month - they are lying, cheating and disgusting people to do business with. Their right hand doesn't know what their left hand is doing, and they should be reported to anyone and everyone who will listen.



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