- Report: #9015
Complaint Review: MCI Worldcom Wireless - New York New York
-
Author Not Confirmed
Why?
MCI Worldcom Wireless
PO Box 5211 New York, 10087-5211 New York, U.S.A.
Phone:
1-800-254-8991
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Worldcom Wireless is a complete rip-off and should not be in business
I am so disgusted with MCI Wordlcom Wireless. First let me start by saying my husband purchased a cell phone through them in 1999. They started off wonderful, absolutely no problems.
I would call to inquire about a bill and get a live person immediately that was pleasant to speak to. So Christmas 2000 he purchased another cell phone through them for me.
I received my first bill in late April of 2001. After numerous calls inquiring about receiving a bill, they tell me I'm not in the system. How can I not be in the system but have a working cell phone??
The bill was for December only. Where are the Jan-April charges??? Then the problems start, one after another. The bills start coming in 2-3 month periods with due date upon receipt. WHere is the grace period since you held up the billing.
So I try to cal and talk to a live person. IMPOSSIBLE!! After being on hold for over an hour and getting a dial tone, I decided to write them a letter via e-mail but send a hard copy through the mail.
No responses at all. Finally in Sept after being completely fed up with their "delayed billing" process I send them a faxed letter and an e-mail in Sept to turn both phones off.
The phones finally get turned off in October, why did it take a month??? Here it is December and I received another bill with current monthly charges on them last night.
After trying numerous times they have a recording saying "do to numerous calls we are unable to take you call at this time". Everytime I call I get this recording.
After being onhold for over 45 minutes I FINALLY get a live person. The lady is absolutely RUDE!!! None of my invoices are reflecting payments yet she tells me the payments are there. WHERE ARE THEY???? Wh
Click here to read other Rip-off Reports on MCI Worldcom
I would call to inquire about a bill and get a live person immediately that was pleasant to speak to. So Christmas 2000 he purchased another cell phone through them for me.
I received my first bill in late April of 2001. After numerous calls inquiring about receiving a bill, they tell me I'm not in the system. How can I not be in the system but have a working cell phone??
The bill was for December only. Where are the Jan-April charges??? Then the problems start, one after another. The bills start coming in 2-3 month periods with due date upon receipt. WHere is the grace period since you held up the billing.
So I try to cal and talk to a live person. IMPOSSIBLE!! After being on hold for over an hour and getting a dial tone, I decided to write them a letter via e-mail but send a hard copy through the mail.
No responses at all. Finally in Sept after being completely fed up with their "delayed billing" process I send them a faxed letter and an e-mail in Sept to turn both phones off.
The phones finally get turned off in October, why did it take a month??? Here it is December and I received another bill with current monthly charges on them last night.
After trying numerous times they have a recording saying "do to numerous calls we are unable to take you call at this time". Everytime I call I get this recording.
After being onhold for over 45 minutes I FINALLY get a live person. The lady is absolutely RUDE!!! None of my invoices are reflecting payments yet she tells me the payments are there. WHERE ARE THEY???? Wh
Click here to read other Rip-off Reports on MCI Worldcom
1 Updates & Rebuttals
#20
Wed, December 12, 2001
Story continues: So after arguing with the lady about wanting to see an invoice that actually reflects my payments and her not able to help me with that, I request a manager. Yeah-she tried the name & number business and someone will call you back. I'm not having that!!! Luckily I used to work for a phone company and we were instructed to tell customers that too. So she finally transferred me to Mr. Petties who claimed to be a manager. Wel he was more rude than the 1st lady. Where is the customer service with this company?? Anyone know??? After putting up with his stuff for about 20 minutes and getting no where he agreed to take the current charges off for Nov & Dec. Well the phone was supposed to be turned off in SEPT> Where is the refund for Oct charges. And where are the payments that I already paid???? Does anyone know??? I have e-mailed them once again (this is like the 4th or 5th time now) and I simply REFUSE to try & call anymore. When I do call the trick to actually getting to speak to someone is as soon as the automated system starts just keep pressing 0. Sometimes it works, other times it doesn't. Does anybody have a # or an e-mail address of someone at this company who is actuall competent and not ignorant?? Please e-mail me at [email protected] Any suggestions regarding this pathetic company are welcome. I am absolutely fed up with trying to deal with them. I REALLY can't believe they are still in business. I did e-mail them another nasty letter with this www.ripoffreport.com website address. I suggest others do the same. I wanted them to see how many satisfied customers they have. Anything will help!!!
