Complaint Review: MCI WORLDCOM WIRELESS - Garden City New York

I was an MCI customer who wasn't billed for an entire year and then received accumulated bills totalling about 450.00. Meanwhile, I had been sending payments, but MCI was not posting. I kept copies and had to request cancelled checks, etc., and after a year of trying to get my payments posted and dealing with rude collectors, I was given some information that appears to have gotten MCI (and their collectors) off my back. I simply agreed to settle for half of the total amount my records show due and sent a certified letter to MCI directly (stopped communicating with the collection agencies altogether)and expressed my wishes for them to stop contacting me, via their agents, and also sent the letter to each of the credit bureaus. To date, I have not received anything from MCI (of course, they cashed my check) or their agents and all three of the credit bureaus stated that my credit report did not contain anything with regards to MCI. I'm guessing even though collectors were employed to collect, that somehow MCI knew better than to penalize their customers (that's funny, since everything else they've done has been at the customer's expense) via their credit report.

over a year ago I was an mci customer and they held my bill for 3 months. I called every month asking where my bill was on one occasion the service rep. told me that they just haven't gotten around to it. when I finally got the bill for 3 months of service I called and told them to disconnect my service---well that's another story it took 3 months before they shut off the phones only after I filed a complaint with the better business bureau. Then I kept receiving bills for -213.55. I finally got through to somebody who told me that I had been overcharged and I would receive a refund that was back in june 2002. last time I talked to them the refund had been approved by their new york office on aug.9 2002. now every time I try to call them all I get is a busy signal after I go through all the recordings to try to speak with somebody. I've met some crooks in my day but this takes the cake! I'm tired of dealing with these people and consider myself ripped off.

Donna from Tempe, Arizona. You stated you have a number to Escalation department, the people in charge of billing. If you do i would appreciate the number, fax number, email, something. i wrote them and told them where they could shove it. mci will lose their services in the end. luckily i'm not getting billed except for the $242. i still owe them. I had a question about how to get my ringer on and the techs helped me more a lot. customer service stinks, management can't help. they all tell me they dont have a number to escalation which is b.s. and i said to them how could they do business. bad practice for a company.

In the Fall of 2001, we received a bill from MCI Worldcom with accumalated charges due to delayed statements on the company's end. Which at that time we had also dicovered that a Bakery business in Sierra Vista, AZ had the same cellular phone number as ours. We contacted MCI and requested that the account be closed and that due to the charges that were all of a sudden due, that we would have to make payments towards the balance. We also requested that we receive a complete statement be sent showing a break down of the accumalated charges. We wanted to be sure that there were no charges for the Bakery business. We got the cellular phone for emergency use only and very rarely used it, but the break sown had numerous additional charges. To use the phone on a Toll-Free number to our bank cost us $18.00 for example!!! We had roaming charges for local calls and over the limit fees, but again very rarely used the phon so it made no sense. In April of this year we took the phone out of the closet to charge it and checked the old number. The recording stated that the phone was no longer in service. We took the phone to activate it with another service for a road trip we had to make. In May of this year we received a bill out of the blue for two months charges--for WHAT?--we had not used the phone since the Fall of last year. So, once again we called MCI and at that time were informed that we had not requested that the phone be deactivated and once the previous balance had been paid we were being charged monthly again. We did not have any service or desire to have any service from MCI and because we did not use the proper verbage are now obligated for additional charges???

This Rebuttal has been redacted because the individual failed to provide a bona fide e-mail address and gave the name, John Doe which is a pre-condition for publication. Rip-off Report holds all personal information strictly confedential. :::::::: This REBUTTAL was Deleted EDitor's REBUTTAL Staff

This Rebuttal has been redacted because the individual failed to provide a bona fide e-mail address and gave the name, John Doe which is a pre-condition for publication. Rip-off Report holds all personal information strictly confedential. :::::::: This REBUTTAL was Deleted EDitor's REBUTTAL Staff

This Rebuttal has been redacted because the individual failed to provide a bona fide e-mail address and gave the name, John Doe which is a pre-condition for publication. Rip-off Report holds all personal information strictly confedential. :::::::: This REBUTTAL was Deleted EDitor's REBUTTAL Staff

This Rebuttal has been redacted because the individual failed to provide a bona fide e-mail address and gave the name, John Doe which is a pre-condition for publication. Rip-off Report holds all personal information strictly confedential. :::::::: This REBUTTAL was Deleted EDitor's REBUTTAL Staff