- Report: #8663
Complaint Review: MCI Worldcom Wireless - Garden City New York
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Author Not Confirmed
Why?
MCI Worldcom Wireless
P.O. Box 9369 Garden City, 11530 New York, U.S.A.
Phone:
1800-983-2220
Web:
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MCI Worldcom Wirless RIPPED Me Off TOO! *REBUTTAL
MCI Worldcom Wireless gave me a defective cell phone. My cell phone would drop calls constantly and it would power off completely by itself, and I would not be able to power the phone back on for hours.
I called Worldcom to complain about my phone and they told me that I would have to send the phone back to LG. I sent the phone to LG and they kept my phone for a month before sending me a new phone.
Supposedly, LG technicians tested and made sure that they were sending me a brand new, defective-free cell phone. But guess what, that phone was also defective. Now I have to go through the whole process of sending the phone back to LG and waiting for them to send me a new phone.
I tried calling Worldcom several times to let them know that I would not be able to use my phone for another month, but I was always left on hold for very long periods of time before speaking to a live representive. I justed wanted to say that I think this company sucks and they have know idea what GOOD CUSTOMER SERVICE IS!!!!
I called Worldcom to complain about my phone and they told me that I would have to send the phone back to LG. I sent the phone to LG and they kept my phone for a month before sending me a new phone.
Supposedly, LG technicians tested and made sure that they were sending me a brand new, defective-free cell phone. But guess what, that phone was also defective. Now I have to go through the whole process of sending the phone back to LG and waiting for them to send me a new phone.
I tried calling Worldcom several times to let them know that I would not be able to use my phone for another month, but I was always left on hold for very long periods of time before speaking to a live representive. I justed wanted to say that I think this company sucks and they have know idea what GOOD CUSTOMER SERVICE IS!!!!
2 Updates & Rebuttals
When a phone is Defective the customer ....
#20
Thu, December 06, 2001
They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Mike Their relationship to the company: Advocate Rebuttal: When a phone is Defective the custustomer has a warrenty with the Phone Manufactor Not the Service Provider..He will need to get a Loaner from them not Worldcom
#30
Tue, December 04, 2001
