- Report: #7611
Complaint Review: MCI Wireless - Nationwide
-
Author Not Confirmed
Why?
MCI Wireless
Nationwide, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Worldcom Wireless Shody Ripoff Service and Billing
I have had contracts with MCI Wireless or Worldcom Wireless going almost over 2 years. A Skytel Pager and a Cell Phone. MCI does not have voice network on wireless so it resells Cingular stripped of features you would find with a Cingular plan. Now to the issues:
1.They failed to consolidate my billing between the pager and the phone after I had ordered so several times.
2.Billing cycles were often incorrect and by their own admission they wrote me a letter promissing to fix it. Yet they continue to incurr into the same mistakes.
3.Try to contact customer service and you will be on hold to at least a half hour.
4.They charged me the pager which was not supposed to be. I had worked shortly for MCI and that pager was assigned to me, where I would be responsible only for the service fees. This after nearly a year past.
5.My first contract was for an year. All of the sudden, I was forced to renew it to 2 years if I wanted to replace the old bulky phone for a NOkia 5160. Which is probably worth no more than $50 ( it's a stripper ). I had to fight to get the earphone and charger, which are standard in any new phone sales.
1.They failed to consolidate my billing between the pager and the phone after I had ordered so several times.
2.Billing cycles were often incorrect and by their own admission they wrote me a letter promissing to fix it. Yet they continue to incurr into the same mistakes.
3.Try to contact customer service and you will be on hold to at least a half hour.
4.They charged me the pager which was not supposed to be. I had worked shortly for MCI and that pager was assigned to me, where I would be responsible only for the service fees. This after nearly a year past.
5.My first contract was for an year. All of the sudden, I was forced to renew it to 2 years if I wanted to replace the old bulky phone for a NOkia 5160. Which is probably worth no more than $50 ( it's a stripper ). I had to fight to get the earphone and charger, which are standard in any new phone sales.
1 Updates & Rebuttals
#20
Thu, November 08, 2001
