SophieM
Des Moines,#2Consumer Comment
Mon, August 19, 2013
It is the same old story with the Mayan Palace timeshare resorts (owner David Chavez) who does not care about what fraud he perpetrates on timeshare buyers. The same old adage applies, with regard to rental fees applicable, etc. It is fraud and there is right of rescission in Mexico no matter what program you buy, no matter what the horror show salespeople tell you. Heve not met one semi-honest one representing the mayan chain yet. Yes, we got scammed and bought, never again. These are the worst operators in the business. The name of the programs, Mayan Regency, The Dream, Mayan Palace, Grand Mayan, Bliss, Grupo Luxxe change with regard to what they wish to charge. The upshot is if you are down the line in their program name game list you lose benefits. The tiger does not change its stripes. Beware.
Lakeville, MN
Lakeville,#3Author of original report
Wed, April 24, 2013
I have been working with the Mayan GM's (general managers) and I believe we have found a solution to the problem. Honestly, I am a bit hesitant as I read all the incredibly horrible things online about this company. However, the people seem to be willing to work with me and while they have their demands, they are also willing to meet mine. I will update again quarterly to let you all know how the Luxxe ownership is going. It is my hope that I will only have great things to say about this company! I/We got off to a rocky start but I am hoping it will get better. So far, the resort is working with us and they have been helpful in straightening out some issues on their end and mine. I strongly suggest that if you have an issue to talk to with a general manager or just let the person who answers know that you need to talk to someone. They have gotten back to me each time. I just called the Grand Mayan Customer Service number. I have found that calling is faster than email.
IsabellaP
Miami,#4Consumer Suggestion
Mon, April 15, 2013
I agree with you. My husband and I were blatantly lied to about the membership benefits. We discovered later and have since been trying to get out of the contract; but they dont seem to care at all if the sales people has lied or has given wrongful information; we have stressed this out to their service department but they simply do not care. All they want is to force us to stay. Sooner or later youll probably get a response here from a "Customer Service Representative" trying to apologize and convince you to contact them, DO NOT trust them! they are not able to do anything regarding of your problem, they just want to "clean" their terrible reputation. This is a good article from Mexican Timeshare Solutions on how most of the Mayan Palace timeshare scams are committed:
http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/