- Report: #640968
Complaint Review: Mavis Tire - Peekskill New York
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Author Not Confirmed
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Mavis Tire
2085 E Main St Peekskill, 10566 New York, United States of America
Phone:
914-737-9100
Web:
www.mavistire.com
Categories:
Business Rating:
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Mavis Tire Mavis, Mavis Discount Tire, Mavis Tire Tire, Rims, damaged, refuse to repair or replace, Mavis, District Manager, Joel Peekskill , New York
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I purchased 3 new tires from Mavis in NY before driving back to my home
in Montana. Within 24 hours the front left tire was low. I suspected
they did not mount it correctly. Since I was traveling across the US, I
stopped once or twice a day and put air in it. When I arrived home I
took the rim and tire to my local Pro Tire and they told me that whoever
had mounted the new tire cracked my rim and it could not be repaired.
When I contacted the Peekskill store, I was transferred three different times before reaching the manager who told me that it was my "misfortune" for not still being in NY where they could see the rim. I asked for an email address to send the pictures to and was directed to "Mavis.com" which by the way, was not an email address and their message system does not allow pictures to be attached to messages. I took pictures and sent them to the District office after speaking to a District Manager (?). A man by the name of Joel took my compliant, but insisted that they did nothing wrong. (I had also taken the rim and tire to another company locally, Tire Rama, and they also told me that the damage was done by whom ever mounted the tire).
Joel was rude, abrupt, unprofessional, down right hostile, and would not let me speak on the phone. He interrupted me, spoke over me, and mocked me like I was an idiot. He kept saying the rim was rusted and pitted. I live on a red dirt road and I did not clean the rim before taking the picture so that he could see the fresh, new damaged marks on it for himself. There are long scratches, hammer marks and bent spots along the edge from the tech trying to "fix" the damage he did. When I brought the car in the bad tire was holding air just fine and I didn't encounter a problem with it until after they mounted the new tire.
These people ruined an Infinity rim for my car and refuse to repair or replace it. Now I can not drive my car until I find a new or used rim. I am still trying to see what I can do about them replacing or repairing my rim. Don't ever trust them with your car. It is just a bunch of young, inexperienced, untrained people that are working on your car. What's worse, the fact that they are so rude and pompous to believe that people will continue to do business with them even after episodes like this. In these economic times they should be trying to get or keep customers, not chase them away.
When I contacted the Peekskill store, I was transferred three different times before reaching the manager who told me that it was my "misfortune" for not still being in NY where they could see the rim. I asked for an email address to send the pictures to and was directed to "Mavis.com" which by the way, was not an email address and their message system does not allow pictures to be attached to messages. I took pictures and sent them to the District office after speaking to a District Manager (?). A man by the name of Joel took my compliant, but insisted that they did nothing wrong. (I had also taken the rim and tire to another company locally, Tire Rama, and they also told me that the damage was done by whom ever mounted the tire).
Joel was rude, abrupt, unprofessional, down right hostile, and would not let me speak on the phone. He interrupted me, spoke over me, and mocked me like I was an idiot. He kept saying the rim was rusted and pitted. I live on a red dirt road and I did not clean the rim before taking the picture so that he could see the fresh, new damaged marks on it for himself. There are long scratches, hammer marks and bent spots along the edge from the tech trying to "fix" the damage he did. When I brought the car in the bad tire was holding air just fine and I didn't encounter a problem with it until after they mounted the new tire.
These people ruined an Infinity rim for my car and refuse to repair or replace it. Now I can not drive my car until I find a new or used rim. I am still trying to see what I can do about them replacing or repairing my rim. Don't ever trust them with your car. It is just a bunch of young, inexperienced, untrained people that are working on your car. What's worse, the fact that they are so rude and pompous to believe that people will continue to do business with them even after episodes like this. In these economic times they should be trying to get or keep customers, not chase them away.
