- Report: #862537
Complaint Review: Mattress Marshals - Internet
Reported By:
Frank Heading -
orlando, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Mattress Marshals
Florida Internet, United States of America
Phone:
954-445-8498
Web:
MattressMarshals.com
Categories:
Business Rating:
(0)
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Mattress Marshals Warranty scam. Internet
I had a "Technician" from this company come in my home and tell me my mattress was so messed up he could see it! I was then told that he was a 3rd party company sent by the big mattress companies to rip me off! I did some research and found out Mattress Marshals is paid to make sure you don't get a new bed! This is down right wrong and I will do what ever I can to stop this malarkey!
2 Updates & Rebuttals
Mattress Marshals
Margate,Florida,
United States of America
Mattress Marshals, Inc.
#2REBUTTAL Owner of company
Mon, September 10, 2012
Mattress Marshals Inc, Is a 3rd party company, that's about all the consumer got correct. Mattress Marshals is under contract with most major bedding retailers and manufactures around the Country, to simply perform a sleep set evaluation on complaining consumer sleep sets. Mattress Marshals invented the process that is correctly being used and is the most widely excepted. We provide information only and make no determination to the outcome of any customers complaint. We use the internet to process our information and that allows for quicker resolution to customers issue. Mattress Marshals takes digital photo and fills out a report as the merchandize sits in the customers home. We forward this information to the correct party for warranty review and determination. We make no claim or assertion about the quality of ,or if the merchandize will be replaced or not. We are in noway motivated to deny a consumer anything because we do not warranty any product.
I can see if the customer did not get a favorable response from the retailer or manufacturer or a warranty replacement, how they could assume Mattress Marshals caused the issue. The fact is, we can never influence a report either way. We take pictures of everything and have to show those to the companies how are responsible for the warranty process.
Anyone can see what we do by going to www.mattressmarshals.com and viewing our Inspection Demo. It's all there in color, with sound and for you to see.
Mattress Marshals
Margate,Florida,
United States of America
Mattress Marshals, Inc.
#3REBUTTAL Owner of company
Mon, September 10, 2012
Mattress Marshals Inc, Is a 3rd party company, that's about all the consumer got correct. Mattress Marshals is under contract with most major bedding retailers and manufactures around the Country, to simply perform a sleep set evaluation on complaining consumer sleep sets. Mattress Marshals invented the process that is correctly being used and is the most widely excepted. We provide information only and make no determination to the outcome of any customers complaint. We use the internet to process our information and that allows for quicker resolution to customers issue. Mattress Marshals takes digital photo and fills out a report as the merchandize sits in the customers home. We forward this information to the correct party for warranty review and determination. We make no claim or assertion about the quality of ,or if the merchandize will be replaced or not. We are in noway motivated to deny a consumer anything because we do not warranty any product.
I can see if the customer did not get a favorable response from the retailer or manufacturer or a warranty replacement, how they could assume Mattress Marshals caused the issue. The fact is, we can never influence a report either way. We take pictures of everything and have to show those to the companies how are responsible for the warranty process.
Anyone can see what we do by going to www.mattressmarshals.com and viewing our Inspection Demo. It's all there in color, with sound and for you to see.
