- Report: #983410
Complaint Review: Massage Heights - Henderson NV - Henderson Nevada
Reported By:
MiyaGardner -
Henderson, Nevada, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Massage Heights - Henderson NV
Henderson, NV Henderson, 89002 Nevada, United States of America
Phone:
702-939-7932
Web:
Categories:
Business Rating:
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Massage Heights - Henderson, Nevada Charges after membership contract EXPIRED! Henderson, Nevada
In May of 2011 I went into this Massage Heights location for the introduction massage at 39.99..
Please I went ahead and signed for the 12 month membership! I paid on my membership every month and towards the end didn't use 3 of the prepaid massages over the last 3 months of my membership (which ended in June of 2012).
Last night I called and wanted to book an appointment using one of my prepaid massages from 6 months ago. I was told I couldn't do such..and that my account had been sent to collections.
My question was.. Collections for what? I had paid ON TIME for the duration of my membership. To my understanding if you sign a contract for 12 months they cannot continue to bill me unless given permission or I come in to renew the said contract. I'm SO disappointed! Before then I had nothing but good things to say about Massage Heights but I will NEVER sign up for a contract with them again and will be contacting my legal team immediately to get this matter resolved.
Please I went ahead and signed for the 12 month membership! I paid on my membership every month and towards the end didn't use 3 of the prepaid massages over the last 3 months of my membership (which ended in June of 2012).
Last night I called and wanted to book an appointment using one of my prepaid massages from 6 months ago. I was told I couldn't do such..and that my account had been sent to collections.
My question was.. Collections for what? I had paid ON TIME for the duration of my membership. To my understanding if you sign a contract for 12 months they cannot continue to bill me unless given permission or I come in to renew the said contract. I'm SO disappointed! Before then I had nothing but good things to say about Massage Heights but I will NEVER sign up for a contract with them again and will be contacting my legal team immediately to get this matter resolved.
