Complaint Review: MANDALAY BAY DBA CIRCUS CIRCUS - Las Vegas Nevada

GOOD ARRGUMENT HOWEVER TAVEL AGENTS GIVE IN MOST CASES BETTER RATES THAN THE HOTEL CAN OFFER,AND IF YOU WORK WITH A RESPONSABLE AGENT HE WILL GIVE YOU THE WONDER FULL TRIP YOU PLANED FOR...... IN ADDITION I BELIEVE THE MAN WHO FILED THE REPORT WAS FULL OF S%^T AND THE CASINO/HOTEL IS A VERY NICE PROPERTY AS WELL.

Chris, you're exactly right, and in my original rebuttal I may have hastily assumed that the orginal report contained the whole story. One thing to keep in mind when reading these reports is that there are two sides to every story. It could very well be that this consumer was treated very poorly, and experienced what I would call a ripoff. Or it could be, as you stated, that the reservation made didn't reflect the correct room requirements, or that this is the fault of a third party (travel agent). Whatever the whole truth is, I would like to hear it. I love Las Vegas (hoping to move there after law school) and always check for good deals at Mandalay Bay when I go. If they are pulling stunts like Kevin described, however, I don't think I want to give them any of my money.

Chris, you're exactly right, and in my original rebuttal I may have hastily assumed that the orginal report contained the whole story. One thing to keep in mind when reading these reports is that there are two sides to every story. It could very well be that this consumer was treated very poorly, and experienced what I would call a ripoff. Or it could be, as you stated, that the reservation made didn't reflect the correct room requirements, or that this is the fault of a third party (travel agent). Whatever the whole truth is, I would like to hear it. I love Las Vegas (hoping to move there after law school) and always check for good deals at Mandalay Bay when I go. If they are pulling stunts like Kevin described, however, I don't think I want to give them any of my money.

Chris, you're exactly right, and in my original rebuttal I may have hastily assumed that the orginal report contained the whole story. One thing to keep in mind when reading these reports is that there are two sides to every story. It could very well be that this consumer was treated very poorly, and experienced what I would call a ripoff. Or it could be, as you stated, that the reservation made didn't reflect the correct room requirements, or that this is the fault of a third party (travel agent). Whatever the whole truth is, I would like to hear it. I love Las Vegas (hoping to move there after law school) and always check for good deals at Mandalay Bay when I go. If they are pulling stunts like Kevin described, however, I don't think I want to give them any of my money.

Again, the question is- What Really Happened? If we do move a guest who paid say $199 for a room, to a hotel where the room is only $89 a night(Circus Circus), and they made the reservetion through us, and paid US; then we will give them the difference. The only case in which we would move a guest to another hotel is if there is a problem with their room, the casino, or how their reservation was processed(ie. a travel agant). What travel agents do is take your money give you an itenerary, and say "Go to the hotel and you have a reservation," which is not always the case. You have no actual clue if you have a room or not, only what the travel agent has told you. We have had many problems with travel agents booking cabanas at the pools for people, when we strictly prohibit travel agents doing so, and we do not book cabanas over the phone, only in person. Now, if Kevin did book with the hotel directly, there should have not been any reason at all for his problem. We do not simply reserve a room, then tell them at arrival that they have to pay more. The only case in my history with the hotel, that that has happened is a family of five booked a room for two adults with two beds. They showed up with three small children and I told them our policy is that double occupancy rooms are for two people. Additional people (whether it be an infant or adult) would cost $35 per person. Now I myself know that that is a rediculous policy, but that is what it is. So in conclusion, what really happened? Did you show up with additional room occupants? Want to change your room to another area of the hotel? There had to be some logical reason for them wanting to charge you more. Not just because they wanted to charge you more.

Judging by the content of the report it sounds like Kevin reserved directly through the hotel. If a third party is running ads and selling rooms at Mandalay Bay, it is Mandlay Bay's responsibility to ensure that the reservations are handled correctly. I would like to see some more details on this, such as whether or not the reservation was made through a third party, although I doubt that it was. Come on, Chris, you live in Las Vegas... how can you justify sending someone to Excalibur, Circus Circus, or Luxor for the same price as Mandalay Bay? Mandalay Bay is FAR superior to those properties, which most Vegas afficionados consider to be among the worst on the strip (and I don't know if I would consider Circus Circus a strip hotel in the first place). Don't act like Mandalay is doing anybody a favor by putting them up in the Luxor at "no additional price." Kevin, I'm pretty sure the bait and switch is illegal everywhere. If I were you I'd try to get Mandalay to pay you the difference in value between a room at their facility (which can run in the neighborhood of $300 a night) and a room at the motel they put you up in (which, in Vegas, can be as low as $20). Rudimentary contract law is on your side. Chances are it won't get you anywhere, and not being on the west coast anymore, taking them to small claims would probably not be feasible. Give it a shot though. Figure out the numbers and send them a bill. Good luck!

Judging by the content of the report it sounds like Kevin reserved directly through the hotel. If a third party is running ads and selling rooms at Mandalay Bay, it is Mandlay Bay's responsibility to ensure that the reservations are handled correctly. I would like to see some more details on this, such as whether or not the reservation was made through a third party, although I doubt that it was. Come on, Chris, you live in Las Vegas... how can you justify sending someone to Excalibur, Circus Circus, or Luxor for the same price as Mandalay Bay? Mandalay Bay is FAR superior to those properties, which most Vegas afficionados consider to be among the worst on the strip (and I don't know if I would consider Circus Circus a strip hotel in the first place). Don't act like Mandalay is doing anybody a favor by putting them up in the Luxor at "no additional price." Kevin, I'm pretty sure the bait and switch is illegal everywhere. If I were you I'd try to get Mandalay to pay you the difference in value between a room at their facility (which can run in the neighborhood of $300 a night) and a room at the motel they put you up in (which, in Vegas, can be as low as $20). Rudimentary contract law is on your side. Chances are it won't get you anywhere, and not being on the west coast anymore, taking them to small claims would probably not be feasible. Give it a shot though. Figure out the numbers and send them a bill. Good luck!

Judging by the content of the report it sounds like Kevin reserved directly through the hotel. If a third party is running ads and selling rooms at Mandalay Bay, it is Mandlay Bay's responsibility to ensure that the reservations are handled correctly. I would like to see some more details on this, such as whether or not the reservation was made through a third party, although I doubt that it was. Come on, Chris, you live in Las Vegas... how can you justify sending someone to Excalibur, Circus Circus, or Luxor for the same price as Mandalay Bay? Mandalay Bay is FAR superior to those properties, which most Vegas afficionados consider to be among the worst on the strip (and I don't know if I would consider Circus Circus a strip hotel in the first place). Don't act like Mandalay is doing anybody a favor by putting them up in the Luxor at "no additional price." Kevin, I'm pretty sure the bait and switch is illegal everywhere. If I were you I'd try to get Mandalay to pay you the difference in value between a room at their facility (which can run in the neighborhood of $300 a night) and a room at the motel they put you up in (which, in Vegas, can be as low as $20). Rudimentary contract law is on your side. Chances are it won't get you anywhere, and not being on the west coast anymore, taking them to small claims would probably not be feasible. Give it a shot though. Figure out the numbers and send them a bill. Good luck!

I worked in registration at Mandalay Bay, and never have I ever experienced what you said with a guest. We have had people reserve rooms through travel agents, (which we are not affiliated with, and do not suggest working with to reserve a room) and end up coming to the hotel on a black-out date(a date in which we do not allow reservations to be made). In that case we may send the guest to a sister property (Circus-Circus, Luxor, Excalibur) and let them stay there for no additional charge. If the guests only wants to stay at Mandalay Bay, they may have to pay a little more, for the rooms may cost more on that date(weekends and holiday room rates are higher than weekday or off-season rates). So, in response, I am sorry for you, I do not understand how the would make you stay at an off strip motel, but Mandalay Bay does strive to keep every guest happy.