- Report: #1426677
Complaint Review: Macy's - California
Reported By:
Martin -
Redlands, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Macy's
California, United States
Web:
www.macys.com
Categories:
Business Rating:
(0)
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Macy's Was fraudulently charged $25 fee, ever since then monthly nightmare to try to close account California
In September of last year I tried to open a Macy's account at a store in Fashion Island, Orange county. I was informed that I was declined, and used a different credit card for my purchase, losing the discount offered. A month later I received a bill for this "declined" credit card with a $25 charge on it which I had never authorized. I called in to customer service, and was assured that the charge would be taken off. The next month I received a new bill with this charge and $27 in interest. For the last four months I have spent a half hour on the phone with Customer Service and the Loyalty Department. I have spoken with Lynn, Laura Gutierrez, Amy, Dion Cribb - all have personally assured me that the charge would be taken off, along with the interest charges. I am at a loss what to do, as each month the bill comes again. I will never, ever do business with Macy's or any of its affiliates, and am thinking about terminating all ties with Amex, which supports this fraud.
