- Report: #1422105
Complaint Review: Luxury Fashion - Internet
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Author Confirmed
Why?
Luxury Fashion
Internet,
Phone:
8662122377 or 8662167544
Web:
Https//luxurysecure.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Luxury Fashion They sent me an online survey and said they would send a gift and I just pay for shipping Internet
I filled out a survey that appeared to come from Amazon and it seemed legitimate as I order from there on a regular basis. The gift was a small purse and it said I would only need to pay for shipping. One month later I received another similar purse. This continue to happen 2 more times. There were never any invoices. In the last package was a small card with a customer service phone number and I called it. I was put on hold for 35 minutes with no answer. I waited one more day and called again and the first person that I spoke with told me that I was being charged $99.98 for each purse after paying $3.99 for shipping of the first one. I said I never authorized this and she kept saying that I did OK it in their terms of use. I was very irate and she promised to cancel everything and send me an email.She also gave me a website where I could see that I had authorized this. The website did not work. I received the email of cancellation and called a number that was on there and was given another website that also didn’t work. I asked to speak to a supervisor and was put through to another person that gave me yet a third website that also did not work. I tried to pull up the websites while on the phone with the last two people and ended up being hung up on. All in all I was charged for 3 purses that I was told I got for $99.98 with a worth of $200. I said I would like to return the last one that I just received as I knew it was too late to return the other two and she said that that was not possible. I asked what I should do because I do not want this purse and she said I could take it to any retail store and they couldn’t verify that it was worth $200. These purses are small with no brand-name and might be at the most worth $5 to $10. The first one that I received literally fell apart.
