- Report: #1286069
Complaint Review: Lot 18 - Mahopac New York
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Author Not Confirmed
Why?
Lot 18
2 Clark Place Mahopac, 10541 New York, USA
Phone:
1-888-929-2827
Web:
Htt://www.tastingroom.com
Categories:
Business Rating:
(0)
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Lot 18 Tastingroom.com Fraudulent abuse of debit/Credit card information Mahopac New York
They ship without your consent and before you are able to rate the wines (crappy wines I will add) they ship out. You might think this service is neat until you don't have a chance to even try out the samplers. They will automatically send you a shipment even if you call them in enough time to suspend/cancel the shipment. I called the day I was billed and asked if it had shipped. It had not shipped. They could not provide tracking yet. I asked them to cancel it. The person I spoke with indicated it could not be canceled and that I would have to return it and be charged a restocking fee. It was two days later I get the email indicating it shipped when I had expressly indicated I did not want the order. So I did not accept the order. Now I am out shipping and handling ($19.99) and a lousy restocking fee ($15.00) on top! This service is bunk and has the worst customer service of any company I have dealt with in my life. The person I spoke to was polite but useless, as my order was never cancelled, it shipped, I returned it, and they stuck me with fees on top of fees. If you don't mind some algorithm picking your wines for you based on the inventory they need to move the most then this might be ok for you. If you are someone that wants to actually rate a wine and have the best selection sent then this service is not for you as they won't wait on your selection. They will just ship out what ever is in the inventory and who cares if you are not expecting the billing or shipment. It is automated. Too bad you didn't try our sampler kit sooner. And forget asking to speak with a manager about their lousy practices. That person with that title isn't going to do anything about their poor customer service. So call and try to cancel an order that has not shipped. They only want to bill you or charge you the restocking fee. They don't have any concern for your actual tastes. Tastingroom.com my derrière!!!
