- Report: #1469635
Complaint Review: Logan's Roadhouse Restaurant - National
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Logan's Roadhouse Restaurant
National, United States
Web:
www.logansroadhouse.com
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Logan's Roadhouse Restaurant Charge for gift cards ordered online and then they cancel your order Nationwide
Logan's had a gift card promotion where you could receive an extra $20 in gift cards for every $50 you buy, online only. I ordered two $50 cards which entitled me to $40 in free additional cards. When my order was complete I received a confirmation which detailed my order and informed me that I would receive my gift cards shortly by e-mail.
Shortly there after I received an email from CashStar (Logan's gift card fulfillment company) informing me that they were unable to complete my order.However, upon checking my bank account I noticed that my card had been charged for $100. I attempted to call the customer service number for the gift card service and received a recording requesting me to leave my info and they would call back. I did this twice with no response. I then called Logan's corporate TWICE over two days and was told they would look into it and call me back, but never did.
Somethins is fishy here. There's nothing wrong with my bank card (it was charged!) or my e-mail address (I received a confirmation of my order!) so it looks like a ripoff to me, and Logan's corporate doesn't care either. Was planning to take a group there for the holidays, but I guess we will go elsewhere. If I can get this $100 charge taken off my bank account that is.
