- Report: #35226
Complaint Review: Living Scriptures - Ogden Utah
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Living Scriptures
3625 Harrison Blvd Ogden, 84403 Utah, U.S.A.
Phone:
800-548-4647
Web:
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Living Scriptures rip-off Obtained signature on contract without disclosing total amount of obligation Ogden Utah
About two years ago I signed a contract to purchase a tape of animated scripture stories each month. I didn't realize I was obligated to continue purchasing tapes every month year after year after year. I tried to get out of the contract but they threatened to sue me in court and told me I would have to pay attorneys fees and court costs which would be more than just continuing to buy their tapes.
Considering the sales pitch about teaching Christian values, you would expect the company to practice the principle of forgiveness. They don't act like they've ever heard of it. The tapes are over-priced and appeal only to children. I'm not asking for my money back, I would just like to cancel the contract so that I don't have to keep paying for merchandise I don't want.
Heather
Lindon, Utah
Considering the sales pitch about teaching Christian values, you would expect the company to practice the principle of forgiveness. They don't act like they've ever heard of it. The tapes are over-priced and appeal only to children. I'm not asking for my money back, I would just like to cancel the contract so that I don't have to keep paying for merchandise I don't want.
Heather
Lindon, Utah
2 Updates & Rebuttals
Rick
Harrisburg,Pennsylvania,
U.S.A.
Joe - Isn't That "Just Ducky"
#2Consumer Comment
Fri, August 08, 2008
Joe, Joe, Joe. You fail to realize the gist of Heather's OP. Your mighty jesus must be doing spins in outer space as he listens to your drivel. Yes, she signed a contract. Perhaps she did not read all the fine print to which you allude. She is just asking for a "christian" understanding. It sounds like the money changers are at work at LS and took advantage of Heather without revealing the full conditions of the contract. You need to go back to (bible) school and take some lessons in common courtesy. Rick in PA
Joe
Ogden,Utah,
U.S.A.
Heather - Lindon, UT
#3UPDATE Employee
Fri, August 08, 2008
Heather states that she signed a contract "not realizing" she would be purchasing product over the course of a few years. At the time of the sales presentation she would have received a copy of the contract indicating the number of DVD's or other product that was ordered. As an example if a customer elects to purchase 24 DVD's and receive one DVD every four weeks the contract would be for a term of approximately 2 years. The lenght of the contract varies depending upon the amount of merchandise a customer elects to purchase. On an average most of Living Scriptures contracts are for a term of about four years, however a customer may elect to purchase less product and only be obligated for a a short term, perhaps a year or less. It is strictly the customers choice, again the lenght or term of the contract is in direct correlation to the amount of product the customer wishes to purchase. At times a customer will wish to break their contract and will insist on simply returning the merchandise to do so. Some customers fail to understand that each contract that is handled and processed in the Living Scriptures office is subject to fees that are paid "up front" by the company. If a contract goes into default or is cancelled prior to the terms of the purchase agreement, Living SCriptures loses the fees that were paid out. Thus customers are asked to pay a fee if they wish to break the contract. Sometimes a customer will say that Living Scriptures does not practice Christian values, because of failure to "forgive" a debt. Contracts and purchase agreements utilized by any company are two way streets, the same customer will not think about keeping the "pledge" that was made at the time of signing. Living Scriptures offers products that are produced to teach, inspire and to entertain children. Also offered are products with wholesome values that teach and entertain adults. Often a customer will change their minds as to which series they wish to receive. It is a simple matter to exchange children's DVD's to those more suitable to their parents.
