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  • Report:  #1056

Complaint Review: Lindsay Lexus of Alexandria - Alexandria Va.

Reported By:
- Ft. Washington, Md.,
Submitted:
Thu, December 30, 1999
Updated:

Lindsay Lexus of Alexandria
3410 King St Alexandria, 22302 Va., U.S.A.
Phone:
703-931-3000
Web:
N/A
Categories:
Auto Dealer Repairs
Tell us has your experience with this business or person been good? What's this?
On Wednesday 29th December, we took our car for repairs. The sign on the wall, as required by the State of Virginia, clearly stated a "flat labor rate of $74.90." We were told that it would cost $2300 to fix the car. Of course, having seen the advertised rate, we just knew that the car had a lot of things that needed fixing. The car remained at the dealership less than eight hours. Imagine our shock when we got the itemized bill with labor charges of $1572.90 - this is 67% of the bill and works out to 21 "flat rate hours."

The service manager Russel Brown could not furnish any policies regarding their billing practices or a definition of "flat rate per hour." Instead he explained that the state required that notice be posted; they could not make any profit if they charged a flat rate of $74.90; and moreover, they billed depending on the amount of persons assigned to do the work. This conflicts with the advertized amount on the wall. The owner Michael Lindsay stated that he was complying with state requirements and "industry practice."

As consumers, we require proper disclosure so that we could make an informed choice and take our business elsewhere. We would like the difference in our money back!


7 Updates & Rebuttals

Flatrate Moving Customer Service Manager

New York,
New York,
U.S.A.
Consumers: Please Be Advised:

#2UPDATE Employee

Thu, March 05, 2009

This company is not affiliated in any way with FlatRate Moving of New York City. This company is illegally using our trademarked name and has been reported to the Department of Transportation.


Been There Done That

Ashburn,
Virginia,
U.S.A.
So...

#3Consumer Comment

Fri, August 22, 2008

Not sure what the complaint/ripoff is...they told you what it would cost as you stated. It doesnt seem like they charged you more. Maybe the service writer should have explained it better but he likely provided you an estimate on what the TOTAL cost would be. You just hoped you could squeeze them into returning part of your money back. So the question to you...if you do YOUR job in less time at work do YOU expect to get a smaller paycheck since the remaining 20hrs you slacked off? Dont think so! Just realized how old this thread is prolly noone is gonna be even active on this...oh well.


Romagnus

Hanover,
Pennsylvania,
U.S.A.
how it works

#4Consumer Comment

Thu, February 21, 2008

I am an auto technician and this is how it works. As a tech I get paid by the job. If I am standing around, reading or talking with my co-worker I am NOT making money. Let's say my job comes in and I diagnose an intake leaking. To reseal the intake the labor book says it takes 6.5 hours to complete the repair. If I took that long to do the job I wouldn't make any money. Since I have done hundreds of this type of repair I am pretty quick at it. I can do the job in 2 hours if nobody talks to me. I still get paid 6.5 but I did it in 2. Is it my fault I am that good? Should I be punished for doing it so quickly? No of course not. You had a good technician work on your car, be happy, they are hard to come by.


Although this is very old, others who may see this may benefit.

#50

Sun, January 13, 2002

They filed the following to the above Rip-Off Report: Their email: [email protected] Their name: Christopher Their phone number: @[email protected] Their relationship to the company: Consumer Suggestion Rebuttal: Although this is very old, others who may see this may benefit. Flatrate means that the tech gets paid a "flat rate" for a repair. It works this way. Say you take your car in to get a new fuel pump installed. Let's say the labor rate is $100/hour for simplicity. The tech looks in a manual that says how long the job should take. In this case let's say the book advises that it's a 3 hour job. In that case, you would be charged $300 regardless of how long it actually took the tech to finish it. If it takes him 1 hour, he gets paid for 3. If it takes him 5 hours, he gets paid for 3. Sometimes they come out ahead, sometimes times they don't. If you take your car in and a tech takes the time to talk to you, but doesn't bill you anything, he's losing money. He gets paid an hourly rate, based on the job. So he gets paid by the dealership for those 3 hours of work, whether it took him 2 or 5. When he's standing around chatting with co-workers, he's not earning money because he gets paid for the work he does, not for being at the dealership. In most cases.


Although this is very old, others who may see this may benefit.

#60

Sun, January 13, 2002

They filed the following to the above Rip-Off Report: Their email: [email protected] Their name: Christopher Their phone number: @[email protected] Their relationship to the company: Consumer Suggestion Rebuttal: Although this is very old, others who may see this may benefit. Flatrate means that the tech gets paid a "flat rate" for a repair. It works this way. Say you take your car in to get a new fuel pump installed. Let's say the labor rate is $100/hour for simplicity. The tech looks in a manual that says how long the job should take. In this case let's say the book advises that it's a 3 hour job. In that case, you would be charged $300 regardless of how long it actually took the tech to finish it. If it takes him 1 hour, he gets paid for 3. If it takes him 5 hours, he gets paid for 3. Sometimes they come out ahead, sometimes times they don't. If you take your car in and a tech takes the time to talk to you, but doesn't bill you anything, he's losing money. He gets paid an hourly rate, based on the job. So he gets paid by the dealership for those 3 hours of work, whether it took him 2 or 5. When he's standing around chatting with co-workers, he's not earning money because he gets paid for the work he does, not for being at the dealership. In most cases.


Although this is very old, others who may see this may benefit.

#70

Sun, January 13, 2002

They filed the following to the above Rip-Off Report: Their email: [email protected] Their name: Christopher Their phone number: @[email protected] Their relationship to the company: Consumer Suggestion Rebuttal: Although this is very old, others who may see this may benefit. Flatrate means that the tech gets paid a "flat rate" for a repair. It works this way. Say you take your car in to get a new fuel pump installed. Let's say the labor rate is $100/hour for simplicity. The tech looks in a manual that says how long the job should take. In this case let's say the book advises that it's a 3 hour job. In that case, you would be charged $300 regardless of how long it actually took the tech to finish it. If it takes him 1 hour, he gets paid for 3. If it takes him 5 hours, he gets paid for 3. Sometimes they come out ahead, sometimes times they don't. If you take your car in and a tech takes the time to talk to you, but doesn't bill you anything, he's losing money. He gets paid an hourly rate, based on the job. So he gets paid by the dealership for those 3 hours of work, whether it took him 2 or 5. When he's standing around chatting with co-workers, he's not earning money because he gets paid for the work he does, not for being at the dealership. In most cases.


Although this is very old, others who may see this may benefit.

#80

Sun, January 13, 2002

They filed the following to the above Rip-Off Report: Their email: [email protected] Their name: Christopher Their phone number: @[email protected] Their relationship to the company: Consumer Suggestion Rebuttal: Although this is very old, others who may see this may benefit. Flatrate means that the tech gets paid a "flat rate" for a repair. It works this way. Say you take your car in to get a new fuel pump installed. Let's say the labor rate is $100/hour for simplicity. The tech looks in a manual that says how long the job should take. In this case let's say the book advises that it's a 3 hour job. In that case, you would be charged $300 regardless of how long it actually took the tech to finish it. If it takes him 1 hour, he gets paid for 3. If it takes him 5 hours, he gets paid for 3. Sometimes they come out ahead, sometimes times they don't. If you take your car in and a tech takes the time to talk to you, but doesn't bill you anything, he's losing money. He gets paid an hourly rate, based on the job. So he gets paid by the dealership for those 3 hours of work, whether it took him 2 or 5. When he's standing around chatting with co-workers, he's not earning money because he gets paid for the work he does, not for being at the dealership. In most cases.

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