- Report: #24563
Complaint Review: Lightlens.com -
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Lightlens.com
www.lightlens.com U.S.A.
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Lightlens.com outrageous response for their error this is how they do business on the internet
This post contains editing which was NOT a part of the original emails!
It's been copied from my Crownvic.net posting. Thought I'd share it with all of you...
I recently placed an order for amber LED bulbs, then attempted to hold and change the order. Lightlens.com didn't respond to any of the emails, and consequently shipped the items. I wrote to express my amazement at their ignorance for not answering my emails. What I got back was surprising: (anyone else done business with this company?)
----- Original Message -----
From: LIGHTLENS.COM
To: John D
Sent: Saturday, July 13, 2002 12:53 AM
Subject: Re: Your Order (# 1374) Has Shipped
Right a**hole, we shipped on the 10th before you cancelled. The shipping notice was sent on the 11th. F**K off.
----- Original Message -----
From: John D
To: LIGHTLENS.COM
Sent: Friday, July 12, 2002 8:49 PM
Subject: Re: Your Order (# 1374) Has Shipped
Hold on, I ordered late at night on the 9th, then emailed you twice on the 10th about holding the order, once in the morning and then at night. You ignored my emails and shipped the next day, the 11th... what's up with that???
----- Original Message -----
From: LIGHTLENS.COM
To: John
Sent: Friday, July 12, 2002 10:45 PM
Subject: Re: Your Order (# 1374) Has Shipped
We shipped the items before you cancelled. Be sure and tell the organizations how fast we ship merchandise, a**hole.
----- Original Message -----
From: John
To: lightlens.com
Sent: Friday, July 12, 2002 4:39 PM
Subject: Re: Your Order (# 1374) Has Shipped
Did you NOT GET MY EMAIL asking you NOT to ship this order??? Your company did not respond to any of my emails. Thanks for ignoring my request, I will be returning all of these items and shopping elsewhere. ...and suggesting others do so also... crownvic.net, celicas.org., ect..
John
----- Original Message -----
From: "John"
To: lightlens.com>
Sent: Wednesday, July 10, 2002 5:43 PM
Subject: looking for LED 3457 amber
I placed an order last night, and now need to change it. Can you provide me with a 3457 LED amber replacement?
----- Original Message -----
From: "John"
To: lightlens.com>
Sent: Wednesday, July 10, 2002 7:50 AM
Subject: my order...
It seems I made an error ordering bulbs. The LED1156A will not work on my car, I need to find a titanium 3457 or LED to work. Any ideas? It will be for the front turn signal in my '98 Crown Victoria.
Thank you for your help, can you please hold this order until we can correct this?
John
Order #1374 Confirmation
Payment Transaction ID 0
Product ID Product Name Quantity Price Action
LED1156A 1156 LED Amber Turn Signal Bulbs (2 bulbs) 1 $ 19.80 Submitted
LED194A 194 (168) LED Amber Mini Wedge Mount Bulbs (2 bulbs) 1 $ 9.80
Submitted
SubTotal: $ 29.60
Sales Tax: $ 0.00
Shipping and Handling: $ 4.90
Total of Order: 2 items $ 34.50
Thank you for your order. We will ship any available item as soon as possible. Most items are shipped within 3 days. However, please allow up to 3-4 weeks for delivery of some items.
LIGHTLENS.COM P.O.Box 80744 San Marino CA 91118
Here is your link to view the status of your order.
From: lightlens.com[LIGHTLENS.COM]
To: jd
Sent: Thursday, July 11, 2002 8:26 PM
Subject: Your Order (# 1374) Has Shipped
John D :
This email is confirmation that your order has completed processing and the following items were shipped today :
Product ID Product Name Price Quantity
LED1156A_id 1156 LED Amber Turn Signal Bulbs (2 bulbs) $ 19.80 1
LED194A_id 194 (168) LED Amber Mini Wedge Mount Bulbs (2 bulbs) $ 9.80 1
Shipping : $ 4.90
Taxes : $ 0.00
Total price of this shipment : $ 34.50
Your account has been billed for $ 34.50
[ July 13, 2002, 09:10 AM: Message edited by: JohnD ]
John
'98 P71
Dennis chip- 180 T-stat- 12C plugs- 3.27 Trac-loc- 225/60/16 VR RSA's Setina push bar- rear deck turn signal lights- class 3 hidden hitch- honeycomb grill- chrome trim blacked out
'84 Celica GTS Coupe
22RE block- 20R race prepped head- 22R Cannon intake- twin Weber 45mm DCOE's- 10.5/1 & .20 over Wiseco's- TRD 9lb. flywheel- Centerforce Dual Friction clutch- Full Supra IRS w/ 3.73 posi- 2 1/2" exhaust- Dynomax Superturbo muffler- dual electric fans- Mallory Unilite distributor- Mallory Promaster coil- Koni 1 1/2" drop sport springs- Koni front & rear sway bars- Gabriel gas charged shocks- polished factory 14x7 alloys- 225/60/14 HR
Sumitomo's- mint blue interior- Supra dashboard- '94 Camry AM/FM/CD w/ 3 disc in-the-dash changer- '96 Camry power antenna- 1000W Lanzar 5 ch. amp- 6 1/2" Sony Xplod component spkrs- 10" Xplod sealed box sub. w/ stiffening capacitor- '89 Escort driving lights- badge deleted- '88 MR2 rear spoiler w/ brake light- Florida custom 'FUL TLT' tag
John
N Ft Myers, Florida
It's been copied from my Crownvic.net posting. Thought I'd share it with all of you...
I recently placed an order for amber LED bulbs, then attempted to hold and change the order. Lightlens.com didn't respond to any of the emails, and consequently shipped the items. I wrote to express my amazement at their ignorance for not answering my emails. What I got back was surprising: (anyone else done business with this company?)
----- Original Message -----
From: LIGHTLENS.COM
To: John D
Sent: Saturday, July 13, 2002 12:53 AM
Subject: Re: Your Order (# 1374) Has Shipped
Right a**hole, we shipped on the 10th before you cancelled. The shipping notice was sent on the 11th. F**K off.
----- Original Message -----
From: John D
To: LIGHTLENS.COM
Sent: Friday, July 12, 2002 8:49 PM
Subject: Re: Your Order (# 1374) Has Shipped
Hold on, I ordered late at night on the 9th, then emailed you twice on the 10th about holding the order, once in the morning and then at night. You ignored my emails and shipped the next day, the 11th... what's up with that???
----- Original Message -----
From: LIGHTLENS.COM
To: John
Sent: Friday, July 12, 2002 10:45 PM
Subject: Re: Your Order (# 1374) Has Shipped
We shipped the items before you cancelled. Be sure and tell the organizations how fast we ship merchandise, a**hole.
----- Original Message -----
From: John
To: lightlens.com
Sent: Friday, July 12, 2002 4:39 PM
Subject: Re: Your Order (# 1374) Has Shipped
Did you NOT GET MY EMAIL asking you NOT to ship this order??? Your company did not respond to any of my emails. Thanks for ignoring my request, I will be returning all of these items and shopping elsewhere. ...and suggesting others do so also... crownvic.net, celicas.org., ect..
John
----- Original Message -----
From: "John"
To: lightlens.com>
Sent: Wednesday, July 10, 2002 5:43 PM
Subject: looking for LED 3457 amber
I placed an order last night, and now need to change it. Can you provide me with a 3457 LED amber replacement?
----- Original Message -----
From: "John"
To: lightlens.com>
Sent: Wednesday, July 10, 2002 7:50 AM
Subject: my order...
It seems I made an error ordering bulbs. The LED1156A will not work on my car, I need to find a titanium 3457 or LED to work. Any ideas? It will be for the front turn signal in my '98 Crown Victoria.
Thank you for your help, can you please hold this order until we can correct this?
John
Order #1374 Confirmation
Payment Transaction ID 0
Product ID Product Name Quantity Price Action
LED1156A 1156 LED Amber Turn Signal Bulbs (2 bulbs) 1 $ 19.80 Submitted
LED194A 194 (168) LED Amber Mini Wedge Mount Bulbs (2 bulbs) 1 $ 9.80
Submitted
SubTotal: $ 29.60
Sales Tax: $ 0.00
Shipping and Handling: $ 4.90
Total of Order: 2 items $ 34.50
Thank you for your order. We will ship any available item as soon as possible. Most items are shipped within 3 days. However, please allow up to 3-4 weeks for delivery of some items.
LIGHTLENS.COM P.O.Box 80744 San Marino CA 91118
Here is your link to view the status of your order.
From: lightlens.com[LIGHTLENS.COM]
To: jd
Sent: Thursday, July 11, 2002 8:26 PM
Subject: Your Order (# 1374) Has Shipped
John D :
This email is confirmation that your order has completed processing and the following items were shipped today :
Product ID Product Name Price Quantity
LED1156A_id 1156 LED Amber Turn Signal Bulbs (2 bulbs) $ 19.80 1
LED194A_id 194 (168) LED Amber Mini Wedge Mount Bulbs (2 bulbs) $ 9.80 1
Shipping : $ 4.90
Taxes : $ 0.00
Total price of this shipment : $ 34.50
Your account has been billed for $ 34.50
[ July 13, 2002, 09:10 AM: Message edited by: JohnD ]
John
'98 P71
Dennis chip- 180 T-stat- 12C plugs- 3.27 Trac-loc- 225/60/16 VR RSA's Setina push bar- rear deck turn signal lights- class 3 hidden hitch- honeycomb grill- chrome trim blacked out
'84 Celica GTS Coupe
22RE block- 20R race prepped head- 22R Cannon intake- twin Weber 45mm DCOE's- 10.5/1 & .20 over Wiseco's- TRD 9lb. flywheel- Centerforce Dual Friction clutch- Full Supra IRS w/ 3.73 posi- 2 1/2" exhaust- Dynomax Superturbo muffler- dual electric fans- Mallory Unilite distributor- Mallory Promaster coil- Koni 1 1/2" drop sport springs- Koni front & rear sway bars- Gabriel gas charged shocks- polished factory 14x7 alloys- 225/60/14 HR
Sumitomo's- mint blue interior- Supra dashboard- '94 Camry AM/FM/CD w/ 3 disc in-the-dash changer- '96 Camry power antenna- 1000W Lanzar 5 ch. amp- 6 1/2" Sony Xplod component spkrs- 10" Xplod sealed box sub. w/ stiffening capacitor- '89 Escort driving lights- badge deleted- '88 MR2 rear spoiler w/ brake light- Florida custom 'FUL TLT' tag
John
N Ft Myers, Florida
1 Updates & Rebuttals
Jim
San Gabriel,California,
U.S.A.
Customer made the order error and then omitted his own unprintable email insults.
#2REBUTTAL Owner of company
Fri, December 26, 2003
The customer admits in his own email posted on your web site that the order error was his and not ours. So it is misleading to say that we responded outrageously over "our" error. The error was the customer's not ours and the customer says so on your website. You could at least change the title to "Lightlens.com responds outrageously to customer's outrageous and insulting emails concerning the customer's own admitted ordering error." It is telling that the customer edited the emails and omitted all of his offensive and outrageous email comments which prompted the "outrageous" response from our representative. We've successfully shipped 18,149 orders and you have chosen to publish this one-sided and unfair attack on us consisting solely of emails that have been altered by the complaining customer. The customer dishonestly presented his case in the dubious rationalization of his temper tantrum that was unjustified in the first place. Well there are 2 sides to every story and now you have ours.
