- Report: #352237
Complaint Review: Liberty Wireless - Internet Nationwide
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Author Confirmed
Why?
Liberty Wireless
libertywireless.com Internet, Nationwide, U.S.A.
Phone:
866-703-2820
Web:
N/A
Categories:
Business Rating:
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Liberty Wireless Bait and Switch Internet
As of 07/11/2008, the Liberty Wireless website [www.libertywireless.com] clearly stated "free shipping, free phone" in the upper right and "click here for your free phone" under the name and address fields. I ordered service through them on 07/10/2008, expecting to see the cost of the phone removed before the transaction was finalized. That never happened.
I emailed the address listed but it bounced back as undeliverable a day later. I called their toll-free number and was told that the promotion was over. They refused to honor their ad so I demanded my money be refunded as their site is guilty of false advertising. They could not locate my transaction. They took my name and mailing address and said that they'd work on refunding me. I followed up with a message to "Sam" asking that they change their website to stop offering free phones when they charge $35 for the least expensive model.
As of 7/16/2008, I have not received an email or phone call from the company nor has my $65 refund been processed--and the website still offers a free phone. This is a classic bait and switch scam.
Marcello
Asheville, North Carolina
U.S.A.
I emailed the address listed but it bounced back as undeliverable a day later. I called their toll-free number and was told that the promotion was over. They refused to honor their ad so I demanded my money be refunded as their site is guilty of false advertising. They could not locate my transaction. They took my name and mailing address and said that they'd work on refunding me. I followed up with a message to "Sam" asking that they change their website to stop offering free phones when they charge $35 for the least expensive model.
As of 7/16/2008, I have not received an email or phone call from the company nor has my $65 refund been processed--and the website still offers a free phone. This is a classic bait and switch scam.
Marcello
Asheville, North Carolina
U.S.A.
